REI is a well-regarded outdoor retailer known for its commitment to quality gear and customer satisfaction. The store offers a wide range of outdoor products, including their own award-winning REI brand gear and clothing. Customers appreciate the knowledgeable staff, who are eager to assist, whether it's finding the right hiking shoes or servicing bikes. For instance, employees like Syd provide personalized recommendations, ensuring customers leave with gear that suits their needs. Alex in the bike shop is noted for his expertise, successfully diagnosing and fixing bike issues, often at a lower cost than expected. The friendly atmosphere is highlighted by staff members like Patrick, who are patient and honest while helping customers find the best products. Overall, REI is praised for its quality service and dedication to the outdoor community, making it a go-to destination for outdoor enthusiasts.
Big shout out to Allie for saving my day and getting me on the WWC trails today! Excellent service from the staff - took the time this morning to replace some broken spokes on the spot. Of course, can’t walk out of REI without a few extras :). Thanks again Allie and staff!
June 2026
I was able to find exactly what I needed.😁
May 2026
Love this store! Michelle helped me with an exchange and had a really great conversation with her. Honestly influenced me to consider working at REI… seems like a healthy and enjoyable workplace! Will be back.
