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August 2023 by Dean C.
Second time I've tried to purchase chocolates, and there isn't even anyone behind the counter on Friday afternoon at 7pm. The first time I stopped, the guy behind the counter was so rude I almost didn't buy anything, however the chocolate was tasty. This time, I've decided the overpriced chocolate isn't worth my time when the service is sub-par.
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July 2023 by Charlie B.
I was stuck in the airport for 2 days and to pass the time I would go into different shops in the airport. Every time I went into this shop, Lusha greeted me with a smile and gave me excellent customer service. HE DESERVES A RAISE!!! Also the chocolate was great and tasty.
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July 2023 by Claudia
Excellent, my daughter had an incident, and the lady compensated her with something extra.
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June 2023 by Cheryl Shoffstall
We stopped by this location last Sunday. It was an absolute horrendous experience. The employee was not only incredibly rude, but he was walking around eating a big piece of their candy, leaving half in and half out of his mouth. I had a question about the apples and he couldn't even answer the question because his mouth was full of a chocolate covered peanut butter square. When I told him I couldn't understand what he was saying, he rudely relplied "it has peanuts on it...did you hear that?" Then when I asked about another apple, he literally took the candy straight from his mouth and then touched the apples.GROSS!!I can only wonder what the local health department would have to say. I called and voiced my concerns to corporate office, but never got a response.I would be very careful about eating anything from this particular location until they do staff hygiene training.
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June 2023 by Blu Walsh
They are big donors to the USO
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February 2023 by Christopher Wood
Completely rude staff member. When asking a question about product (granted the label was in front of us and we were weary travelers) the staff member literally looked at us like we were crazy. She was not happy to be there and it showed.Good product but terrible staff.FAIL.
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January 2023 by Bee Barber
Stopped between flights excited for a treat. The staff was beyond rude. All 3 women were angry and didn't speak when I said hi. Then I tried to place order but unsure how because no one seemed to want to help me. I finally asked a woman who was touching food without gloves if she could help. She gave me a rude look and slowly shook her head. When I asked for my item she was so rude I said nevermind. As I walked out, I said they were all rude. They all yelled bye. I said I was reporting them, they said they don't give a.f. in unison. Worst company ever. Rude, dirty, ignorant employees.
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January 2023 by Kye B
The service here was absolutely terrible. One of the items I purchased was not placed in my bag. When I tried to call back to get a resolution, the employee was rude and hung up on me.
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December 2022 by Jacqueline Miller
One star BECAUSE ITS MY FAVORITE AND I CANT GET IT WITHOUT A PLANE TICKET. that is so d****
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November 2022 by Mark M.
Very friendly service here. I picked up a haystack and a peanut butter stick for just over $5 and they were super delicious. Both were milk chocolate and very creamy.
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October 2022 by Paulette Bryan
I love this place way too much! I pass through Charlotte Airport twice on a return trip every 5 to 6 weeks. If I don't get to visit RMC on any one of those days, I feel like I've been short-changed. The product are not inexpensive, but the quality is superb, so instead of getting everything I want, I plan on how much I will spend at each stop. Love it. They also have some sugar free or or no sugar added products
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October 2022 by Emily R
Your employee Chris put a big smile on my face. Top notch customer service (and good chocolate!)
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October 2022 by SLR
Yum! Perfect treat after getting through TSA Checkpoint! Love the chocolate covered orange peels and haystacks delicious!
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September 2022 by Rose Todd
I walked in between flights and was super excited to try the goodies. The best part was the service the worst part was the chocolate. It was absolutely below expectations. The peanut butter cup tasted like old chocolate and the chocolate chip cookies well I'll say I've had better. This is a prime example of more expensive does not always mean better. Try for yourself but for me it's a 2 star.
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August 2022 by Cigar B (Cigarbuddha)
By the reviews, I realize people don’t know great quality chocolate to mediocre chocolate. I purchased over $35 worth of their dark chocolate. I mixed it up and bought a variety. What I can and will tell you, the dark chocolate is nothing to write about!I’ve had great milk and dark chocolate, and I won’t bother to purchase anything from this company anymore.Placing a high price tag on something doesn’t make it better!The best experience I did have dealing with this company was, the woman at the kiosk was very nice!