Truist offers a mix of customer experiences in Charlotte. Many customers praise the one-on-one customer service, highlighting helpful staff members like Jazmine Farley and Courtney L from the mortgage department. They appreciate the professional and precise service provided by the employees. However, there are some negative experiences, particularly concerning the branch staff at the Fairview Rd location, where one customer felt disrespected and poorly treated. Despite this, the overall atmosphere is seen as welcoming, and many recommend Truist for banking needs, noting the staff's respect for customers.
Been with them since 1972 when it was Security Bank have not had any problems or complaints
January 2026
I spoke to a Teller yesterday on the phone about a random request. I walked in today and she remembered me and was so very pleasant during my visit.
September 2025
Excellent service and very kind and thoughtful help from Prisca. Visits to the bank wouldn’t typically be noteworthy for me however I was so impressed with my experience thanks to her.
