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September 2023 by Robin Pharr
I take a check that’s drawn on THEIR bank to get cashed and am not even told there’s a 10% fee to cash it until I sat there 15 minutes. Seriously. A FEE to cash your own checks and it’s takes 15 minutes to do it???? Well if I was ever wanting to switch banks this one would NOT be in the running. Sigh.
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August 2023 by terri knepper
This bank branch was very helpful. I closed an account 7 months ago, only to find out it was not closed. One call to them and the problem was solved. Thank You so much.
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March 2023 by Paul and Murray
I went to your location on the Pineville Matthew's Rd and was greeted in the best way ever. Both young ladies, Kim and Aurora were so nice and helpful. In a failing customer service driven environment, it was refreshing to be treated with respect and kindness!!!Thanks Ladies you made my day!!!Sharon
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December 2022 by Robert Edwards
I had an amazing experience today. One reason why I left 5th 3rd was their customer service. I asked for a new debit card on several occasions and still haven't recived one. That was months ago. The manager was very kind, and the other young lady was amazing as well. I'd rather drive 20miles to be around people like that, than drive a half mile to my old bank.
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November 2022 by Kelley Smith
In my 18 years of banking at US Bank across multiple states, my experience at this location was by far the worst, and after all this time has made me reconsider using US Bank as my financial institution.October 7th, my husband and I drove 40 minutes to this location to deposit an income tax refund check issued mutually to us, as we had done prior with a federal return at this location with zero issue. A small change cash deposit was also to be made.Mind you, I had called US Bank's line directly on two separate occasions to confirm the acceptance of these checks, and it was adamantly confirmed by two managers in the checks/deposits department that they do, in fact, accept them.Upon arrival, two of the three tellers informed us that it was "illegal in all states at all banks to deposit an income tax refund issued to a married couple into one person's account, even with both parties present with valid state issued ID and signatures." They were, quite simply, wrong on every level - both in their knowledge of US Bank policy and their conduct handling the matter.The situation devolved to the both of them arguing with us for the better part of 20 minutes, without offer to consult a manager or call the US Bank help line to confirm company policy, and instead citing previous experience in other states working at banks as their source of expertise. They claimed that the only reason our previous check was accepted, was due to the "manager/teller just pushing it through against policy," hinting that the other workers were undertrained and committing a crime or violation of policy. The recourse they offered? "Try depositing it in the ATM and maybe it will sneak past, but probably not. "A further distressing detail in this particular encounter, was that the teller handling my account struggled to properly count several rolls of coinage and loose dollar coins in way of a cash deposit... By a $20 margin. My husband and I had to point out the missing amount, have her recount it, and consult the written amounts we had provided with the small pile.After this experience, I called US Bank again to discuss the distressing exchange and reconfirm it was their policy to accept the check. They reiterated that it was, and told me to call the branch manager the following day.My husband and I both called that same branch 4 times over the course of their open hours, and not a single time did anyone pick up the phone to answer the call - let alone give us opportunity to discuss what transpired. We ended up driving another 45 minutes that day to the Rea Road branch to deposit the check, which accepted it with zero issue whatsoever.This is a dangerously low bar to set for any banking employee, as you are handling not only the financial aspects of the public - but of a major banking corporation and it's representation to the public. I would strongly advise anyone not to trust this branch, and perhaps even the corporation of US Bank with their financial needs if this is the acceptable level of training and behavior allowed for the employees handling anyone's finances.The issue has been forwarded to US Bank's corporate office directly.
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October 2022 by Kelley Archer
In my 18 years of banking at US Bank across multiple states, my experience at this location was by far the worst, and after all this time has made me reconsider using US Bank as my financial institution.October 7th, my husband and I drove 40 minutes to this location to deposit an income tax refund check issued mutually to us, as we had done prior with a federal return at this location with zero issue. A small change cash deposit was also to be made.Mind you, I had called US Bank's line directly on two separate occasions to confirm the acceptance of these checks, and it was adamantly confirmed by two managers in the checks/deposits department that they do, in fact, accept them.Upon arrival, two of the three tellers informed us that it was "illegal in all states at all banks to deposit an income tax refund issued to a married couple into one person's account, even with both parties present with valid state issued ID and signatures." They were, quite simply, wrong on every level - both in their knowledge of US Bank policy and their conduct handling the matter.The situation devolved to the both of them arguing with us for the better part of 20 minutes, without offer to consult a manager or call the US Bank help line to confirm company policy, and instead citing previous experience in other states working at banks as their source of expertise. They claimed that the only reason our previous check was accepted, was due to the "manager/teller just pushing it through against policy," hinting that the other workers were undertrained and committing a crime or violation of policy. The recourse they offered? "Try depositing it in the ATM and maybe it will sneak past, but probably not. "A further distressing detail in this particular encounter, was that the teller handling my account struggled to properly count several rolls of coinage and loose dollar coins in way of a cash deposit... By a $20 margin. My husband and I had to point out the missing amount, have her recount it, and consult the written amounts we had provided with the small pile.After this experience, I called US Bank again to discuss the distressing exchange and reconfirm it was their policy to accept the check. They reiterated that it was, and told me to call the branch manager the following day.My husband and I both called that same branch 4 times over the course of their open hours, and not a single time did anyone pick up the phone to answer the call - let alone give us opportunity to discuss what transpired. We ended up driving another 45 minutes that day to the Rea Road branch to deposit the check, which accepted it with zero issue whatsoever.This is a dangerously low bar to set for any banking employee, as you are handling not only the financial aspects of the public - but of a major banking corporation and it's representation to the public. I would strongly advise anyone not to trust this branch, and perhaps even the corporation of US Bank with their financial needs if this is the acceptable level of training and behavior allowed for the employees handling anyone's finances.The issue has been forwarded to US Bank's corporate office directly.
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September 2022 by Nolan Miller
The initial start to our loan request was ok, but it took 4 days and a lot of back and forth before a manager was involved just to tell us that we should not have been directed to go the path to get the loan that they initially told us. This has now caused us to have an additional credit pull and a missed delivery date for our vehicle. Sad that there is nothing additional that can be offered for their mistake, so beware and do a little research as I would not recommend relying fully on the branch to know the best way to handle your requests.
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August 2022 by Demarcus Davis
Worst bank they have my account on hold for 4 months and can’t nobody tell me anything I tried calling the branch even went in and also called customer services and everybody giving me the run around
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May 2022 by Caroline Cee Young
I opened my account a few months ago I was promised a promotion for 400 that I never got , called customer service a number of times and they had no record of it , the only thing I have got is promises and fees and when I called customer service this morning the lady gets mad at me because a few weeks ago someone gave me back 2 fees just to put them back on the same day so the rep gets mad at me augers and tells me I’m wrong but if I had 5 overdraft fees and five transactions that means my fees and transitions match up and no rebates were given e don’t like being promised something then the bank goes back on they word not a good look
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April 2022 by Justin Green
Bank manager is a liar. And he is not trust worthy
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September 2021 by Aidan C
I not only had the pleasure of speaking to Scott on the phone but the pleasure of him assisting me today at the bank. An A plus experience! These experiences make me proud to be a US bank membet. Scott went above and beyond. Cheers from Savannah.
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September 2021 by Sa Social
If you go here ask for Denean or Shane! They are amazing!!! So professional, helpful and so kind!!! They made my experience such a pleasant process! Truly appreciate patient and kind bankers.
