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February 2024 by Alice Williams
I purchased a ceramic elephant and took it to the UPS to ship to Missouri. I was so excited and couldn’t wait for its arrival! When it arrived I was overwhelmed with excitement. I opened the box and my elephant was crumbled to pieces! I called the UPS store immediately and shared my sad story. Shana assured me not to worry and that I would be reimbursed.Reimbursement was the last thing on my mind! I wanted my elephant. I purchased another elephant and returned to the UPS and this time Shana and Travis assured me it would arrive in one piece. Three days later it arrived all in one piece!!!!! Now my elephant sits on my front porch in Missouri.Thanks to the “Exceptional Customer Service that was provided by two hard working people. They represent the establishment well!!
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February 2024 by samuel jones
Honestly I had very little idea of what I was doing and a very large and awkward as well as somewhat fragile package to ship and I was not looking forward to going in to the store and deal with it. But then the young man who was working, Terrence, came out from behind the counter and answered all my questions with patience and understanding, told me exactly what I needed to do and how to do it and then walked me through the whole process all while still being attentive and helpful to the other customers inside the store, not all of whom showed him the same courtesy. So I would absolutely recommend a friend to use this store in the future and urge that they do so on a day that Terrence is working.
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February 2024 by Victoria Levy
The ladies are very competent in shipping a variety of unusual items. My packages arrive quickly and in pristine condition.
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February 2024 by Toren
Super friendly and helpful staff especially Linda and Travis
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December 2023 by Santana Black
Staff! They are amazing, knowledgeable, helpful and consistent.
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December 2023 by lubna hasan
I've been trying to track my order and it's telling me the tracking number is not correct
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October 2023 by Ryan Smith
The Overall Energy, Environment and the full Awesomeness of the Customer Service provided was extremely awesome and amazing.Employee number 137332 was very well professional and helpful. She is very well knowledgeable of the process and provided me with a full understanding of what had to take place upon the steps taken, to complete the full nature of my request.
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May 2023 by Addie Russell
The BEST UPS in Charlotte! Always the friendliest and most helpful people ever. I don’t care what part of Charlotte I move to, I will always use this store! ❤️
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May 2023 by Lil Herron
Awesome service every visit. 22 xs. Can not beat it anywhere.
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March 2023 by MoBee113
Employees were helpful and prompt.
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March 2023 by Shameka Baines
My 6 year old and I came in to fax some documents. We were immediately greeted with warm hellos and quick service. The UPS specialist engaged my son in conversation while assisting me. He was so excited that he accidently hit his arm against the counter. Prior to this he asked me to take him to chili's. The specialist heard our convo and heard him whimper due to his bump up. She discretely placed something in his hand and said I had to take him to chili's. We thanked her and walked out. My son looked at the gift and said Mama, I want to give her a hug. She was so moved by his gesture. Awesome service with warm hearted staff. We're at chili's now where my son is enjoying his lunch thanks to the amazing woman at UPS. Thank you!!
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January 2023 by Boliboun Nelums
Too much attitude and unprofessional won’t never go back to this location
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September 2022 by Cori Dauda
A very busy store with amazing customer service! I was able to get a document notarized here on a Saturday. I was also able to purchase an envelope with a stamp and mail the notarized letter from this location. A hassle-free experience, thanks to the staff of this location!
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August 2022 by Nelda Fisher
The employees are the best! They do a great job. The Best customer service; I would highly recommend them.
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May 2022 by Verdetta T.
Every time I visit this establishment, I receive great customer service. They always go above and beyond!
