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February 2024 by Pamela Johnson
Omg Thomas was such great help! Hw was pleasant and very welcoming! Whenever you go to this store try to get him because he is in just a delight to work with? Thank you so much Thomas!! If I ever need anything else or more he'll I will be looking for you to assist!
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January 2024 by Latoya Jackson
I just want to say the team at Verizon was outstanding in helping us transfer from another service. We initially gave them the wrong information and they took the time to fix it with grace and patience. Thanks Tucker and Assata your team rocks!
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January 2024 by Ashley Vandervort
Andre at this store was amazing to work with! Verizon really messed up my mothers account by shipping her a phone she didnt order, charging her taxes and fees, and then continuing her on a payment plan for almost 6 months. After mulitple calls with very horrible call centers we both went into this store. It took FOUR hours!!! During this Andre had to also call multiple unhelpful call center associates but was friendly, optimistic and funny. Glad he at least made this horrible experience tolerable.
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January 2024 by Rosy Caba
I didn’t have a good experience with Verizon, service wise, but at this store we were treated respectfully and efficiently, they guy was good at problem solving ?
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January 2024 by Andrea McMath
Thomas was super helpful with all of my multiple questions and helped me get my military discount back on my account when others wouldn’t. Love the customer service I got today. I always go to the northlake location because they always take care of my family and I.
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January 2024 by Samantha Evilsizer
Thomas has been incredibly helpful. He is knowledgeable about the phones, and he's honest about prices and options. He helped transfer my information from my really old phone to my new one. Great assistant!
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December 2023 by Marie Wooley
Thomas was such a huge help getting me squared away after I lost my phone and needed to decide the best direction to take. He is such a great asset to this store!! Thanks again Thomas!!
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December 2023 by Kimberly Lawrence
I recently upgraded my phone and plan at another Verizon store out of state, and something went very haywire. This being my "home" verizon store, I came by hoping for some assistance. I started out working with DaMonn who was super helpful in figuring out some weird things that happened with my billing. It was a relief to have everything laid out and explained so well. He also assisted me with the subsequent trade in of my old phone. I was also hoping for some assistance learning how the new +Play credit on my account worked. Even though DaMonn said it wasn't his area of expertise (he's in sales), he said he'd be happy to take a look with me even though he only had 10 minutes left in his shift. Ultimately, another worker, I believe his name was Thomas, came over to offer assistance since he was very familiar with the +Play program. He explained how it all worked with billing and account management and then offered to let me work on getting it all set up right there in store, coming back to check on me regularly. Even though these guys work in sales and I literally didn't buy anything, both of them were so nice and accommodating. DaMonn even gave me his number and said if I had any more issues, not to call any help lines but to come right back to him. I will definitely come back to this store for any future Verizon needs.
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December 2023 by lesharne B
Thomas was awesome great customer service quick friendly and set up the phone with no issues.
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December 2023 by Janice Fodor
Thomas did it all for me. He was wonderful.
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November 2023 by Madison White
I had a disastrous customer service experience at Verizon in Lake Norman and had to come to Northlake instead. I am so glad I did! Tucker was wonderful to work with and repaired my “no sim”/no cellular data issue within 5 minutes. He explained what the issue was, why it was happening and then fixed it! He was very professional and easy to work with and made sure I had no additional questions before I left. I am so glad that I ended up at the Northlake store and had the wonderful service that I did from all the associates. Way to go, Verizon Northlake!
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November 2023 by 304 Dips
Very clean store! The employees were attentive and knowledgeable as well. Great service in my experience.
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October 2023 by Brandi Ardanas
DaMonn will always be my go to at any store he is at. He is able to get me in and out of the store quickly with anything I need. He is super helpful, detail oriented, and knowledgeable about everything. Now that he is a manager he will make this store great! You won’t be disappointed!!
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September 2023 by Kevin Fauth
Waited 40 minutes while they helped 4-5 people in front of us. I simply don't understand the point of checking in if it's ignored
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September 2023 by S L
I just received excellent and service with Tucker... He was kind and patient with all my questions. He took his time explaining the services and devices to both my father and I.
