The Verizon store in Charlotte provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or free two-day shipping. Reviews highlight experiences with several staff members who provided excellent customer service. One representative was noted for being very helpful and completing a transaction in under 30 minutes. Another sales representative was repeatedly praised for being extremely patient, thorough, and professional. This person carefully reviewed accounts line by line, corrected errors, found due credits, and removed unauthorized lines to avoid unnecessary charges. They also took time to clearly explain options for protection plans and monthly budgets, ensuring a stress-free and positive experience. Other staff members were described as amazing, attentive, courteous, and knowledgeable, helping customers select the right products and guiding them through processes. While one interaction involved a long wait with customer care, the overall sentiment emphasizes friendly staff who provide great help and go above and beyond.
Great customer service. Helped solve my problem in 10 minutes after I spent hours at the Huntersville location trying to solve. Branny was the rep. who helped me. He was very thorough, well mannered, and attentive to my needs.
June 2026
Cal was very patient and his experience excited my expectations.
January 2026
Love the atmosphere and the employees, very professional and helpful
