Walgreens, a popular pharmacy and retail chain, has received a mix of reviews from customers. While some customers praise the store's availability of products and helpful employees, others have experienced poor customer service, particularly in the pharmacy department. The pharmacy has been a point of concern, with customers reporting difficulty in reaching staff on the phone and encountering unfriendly and impersonal interactions at the counter. However, there have been positive experiences, such as with Tristan, who was described as polite, professional, and efficient in assisting a customer. In the store, employees like Leslie and Samaya have been praised for their knowledgeability and pleasant customer service, making the photo retrieval process smooth and being helpful on the phone. Overall, the store seems to offer a good selection of products, but the quality of customer service can vary, with room for improvement, especially in the pharmacy.
When we got to the drive thru we were the only ones in line. Waited 15 minutes and no one came to the window even after pushing the service button. We could see people in there with customers in the store. Horrible service. Will be moving the prescription to another store.
June 2026
I had the most amazing time at Walgreens today! Yes! It felt that good of an experience! From Ms. Pamela warm welcoming presence! To Madison making me laugh with her amazing customer service, wittiness, and thoroughness! I love my neighborhood Walgreens!!
April 2026
I called the pharmacy department and was on hold for 1hr 6min and no one ever answered the phone.
