Wells Fargo Bank is highly praised for its friendly and helpful staff across different locations. Customers consistently mention the exceptional service provided by employees such as Brenda, Liliana, and the branch manager Johanan Hernandez. Brenda was noted for being outstanding in her assistance, prompting a customer to express gratitude and plan to return. Liliana received compliments for her patience and helpfulness, especially when setting up new business accounts, even during busy days. The branch manager Johanan was particularly appreciated for going above and beyond during a stressful situation. After a customer lost their wallet, Johanan took the time to help retrieve a new ATM card despite the branch closing time, explaining the process clearly and assisting with setting up mobile payment options. Customers value the helpful attitude of the staff, their patience, and willingness to stay late to assist. The staff's welcoming approach, along with their ability to handle difficult situations with care, creates a positive experience at Wells Fargo branches. Overall, the bank is recognized for its friendly service, helpful staff, and a welcoming environment, making it a trusted choice for banking needs.
Worst attention I have ever received in a bank. Went to a Harrisburg branch and the experience was absolutely wonderful.
The employees of this branch should go to the Harrisburg office for a few days to be retrained in customer service.
September 2024
I went to this wells fargo location today and was helped by Brenda she was exceptional! Thank you so much will be back again!
August 2024
Terrible customer service. Don’t come to this location if you speak English, you will be treated as if you’re not important or even there. Staff not knowable at all. Needs new management and customer service training.
