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“I went to Advance Auto this morning to replace a burned out headlamp. The associate looked it up, selected it from the shelf herself and rang me out. I got home and it wasn't right. I went back and they refused to return/exchange it because I opened it. THEIR MISTAKE, but wouldn't fix it. I drove across the street to O'Reilly where they not only had the correct part, but installed it for me on the spot in less than five minutes. A HUGE difference in customer service. Thank you O'Reilly for turning a bad experience at a competitor into a great experience. I didn't get the gentleman's name, but he was awesome!”
“I have to give a big shout out to the team members at O'Reilly's in Smithfield Nc. They mixed some paint for me that was a little complicated. Before I left the store they made sure I knew what proportions I had to mix when I was ready to paint my truck. Thank y'all so much! Great job!”
“Yeah Baby, Congrats to all yall Mrs O'Reilly... You should know... A well informed/educated counter/customer helper/super with a fully stocked hack room of good motorcycle oil and oil filters,
It Always = Five Stars Baby!
Ty, ty very much.”
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
“I had an exceptional experience and wanted to recognize the outstanding service I received. From start to finish, the staff was professional, welcoming, and genuinely attentive to my needs. Every question was answered with patience, and they went above and beyond to ensure I had a positive experience.
It’s rare to find such a high level of customer care, and their kindness, efficiency, and attention to detail truly stood out. I left feeling valued and appreciated as a customer. I highly recommend this business to anyone looking for excellent service. Thank you for exceeding my expectations!”