Truist, a local banking institution, is widely praised for its exceptional customer service. Customers consistently highlight the professionalism, friendliness, and efficiency of the bank's staff, with one reviewer describing a particularly helpful employee, Sharon, as "PHENOMENAL." The bank's branches are known for their ability to promptly address customer needs, whether it's cashing a check or applying for a credit card. Truist's long-standing customers express their loyalty, appreciating the bank's great service and friendly atmosphere. However, a recent experience of a new customer suggests that the bank may need to improve its customer-centric approach, particularly in ensuring that all customers receive a comfortable and attentive experience.
I went in to cash a check, Sharon was PHENOMENAL! She was super polite, quick, and professional! This isn’t my first time at this location, but she always looks very put together! The line was long, but Sharon was so apologetic and offered such a friendly smile! She is the reason why I will continuously bank at this branch.
September 2024
Walk-in around 4:30pm Very soon Mr. Corey helps us about our account, and than Mr. Jack and his coworkers help us apply a credit card. Answer us all the questions and very professional. Got everything done around 5pm
Great customer service 👍
August 2023
Will is so helpful when it comes to opening an account. Thank you so much!!!!
