HomeTrust Bank in Clyde provides excellent customer service, with staff described as super kind, very responsive, helpful, professional, and friendly. Customers feel recognized and treated like family, noting a hometown advantage. Transactions are handled quickly and in a timely manner, with employees offering clear explanations. While most experiences are highly positive, some note limitations, such as branch staff not having authority for interest rate negotiations, which can lead to delayed follow-up. Overall, it is considered the best bank by many long-term customers.
Bank representative called to notify me of rate for my cd for next 7 months
September 2025
THE BEST: HomeTrust Bank in Clyde always takes great care of me. Years of excellent customer service is why I am still a customer. Chris and his entire staff in the Clyde branch are THE BEST. Always super kind, very responsive, helpful and professional in every way. They treat you like family!
August 2025
My teller greeted me the minute I walked through the door. She was very pleasant and completed my transaction in a timely manor.
