First Citizens Bank has received positive feedback from its customers, who appreciate the helpfulness and friendliness of the staff. Many have been banking with First Citizens for years and report consistently excellent service from both tellers and managers. Reviewers highlight the pleasant experiences they have, emphasizing the team's willingness to assist with any needs. Some customers note that negative reviews may stem from personal grievances rather than the bank's overall service quality. Long-term clients, including families who have banked there for decades, express satisfaction with the support received, particularly mentioning the knowledgeable staff. Overall, First Citizens Bank is recognized for its exceptional customer service and dedication to making banking a positive experience.
We just opened an account with Alicia. Great experience. If the rest of our experiences are like this, it will be a great bank to work with.
November 2025
Excellent experience here . Alicia Jennings was great to work with and was very helpful with my car loan.
August 2024
I have banked with First Citizens for years and have always been happy with the team, from the window reps to the branch manager - all have been exceptionally helpful.
