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January 2024 by Arley Nonato Huertas
Good service and great variety of games. I could buy FC24 for $30.
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January 2024 by Lindsey B
Vicky was so rude gave my boyfriend a dirty look when he asked her to unlock a pair of headphones so he can buy it.
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January 2024 by Hell Rele
Even though the store was super busy at the moment, Vickie helped me and my out of town family with our pickup order, I really appreciate it Vickie! Thank you!
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December 2023 by Michael S.
The store was literally empty aside from the goon working and his friend. They were engrossed in conversation and ignored us. We stood at the counter for at least a solid minute before deciding to leave. I told him it was sorry customer service on the way out and he replied with "okay." Look, I get it. You're working a lousy minimum wage job and you probably hate the holiday season because of rude customers. We didn't do anything wrong. We just wanted to buy a game and I wanted to buy it at GS. I wasn't rude. I was just trying to make a simple transaction. How do you not have the common decency to acknowledge another person who is literally standing at the register waiting to purchase something? Hard pass to anyone in the area. Don't waste your time here. Go somewhere else.
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December 2023 by Keena Fit
The manager Johnny was very racist toward my boyfriend, he refused the transaction and threatened him. We will file a complaint with corporate. Never shopping at this location again.
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October 2023 by Dajon M Burks
the rep refused to help me with my trade in device. told me he doesn't do trade ins a hr b4 closing, even though he was helping other customers
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September 2023 by Darien Grace
I really like this storeI take my kids they play some arcade style video games while I sit and relax or browse the retro gamesI've purchased many items
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September 2023 by Grizzim Media
Wish they had used game NHL 23 ps5
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August 2023 by Matt Bishop
My experience at this Concord Mills mall location of GameStop was pretty good actually. I was pleasently surprised by the very good customer service from a knowledgeable emoloyee. I went into the store looking for 'retro' games, which is just their way of labeling 3ds and WiiU stuff. ... and where normal GameStop locations typically don't want to help out here, this store went above and beyond to show me the selection and assist me in finding what I needed. Top work! On the negative, store is tiny, and was too crowded for my taste on a Saturday afternoon.
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July 2023 by doomofraven
Super tiny store compared to others, but the staff is great
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May 2023 by bobby gates
In and Out.Just what we needed.
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May 2023 by Rowan Alexander
They sell you on pre-ordering from them for the cool bonus and tell you the bonus is guaranteed and you can come any time and get your stuff within 24 hrs of release, then you get there and the pre-order bonus is all gone and they just make excuses like it's not on them. Second time this has happened with GameStop so I wouldn't trust it. If you preorder for a specific bonus then go to the midnight release. If you have a busy job and can't be out in the middle of the night then preorder online from somewhere else because you'll actually get that pre-order bonus. I don't appreciate being sold on something and told I can just pick it up any time within 24 hours of release and the pre-order bonus would still be available because I set my preorder so early. This was a gift for my husband and I told him not to worry, I had it all sorted for him and he would get his Zelda plaque. Those bonuses are first come first served for whoever, the fact I pre-ordered meant nothing. Next time I'll just get it from Target.
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April 2023 by Yusuf Akin
Staff was really helpful, Axel helped me out and answered all my questions because it was my first visit at Gamestop. Will be back to pick up my pre order!
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February 2023 by Andrea Williams
the man that checked us out was very nice
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January 2023 by Lol Lol
Great place they had lots of games a bit pricy though
