This Bank of America branch with a drive-thru ATM is consistently described by clients as having kind, friendly, and helpful staff who handle requests efficiently and competently. Reviews highlight sharp professionals who provide excellent customer service, including assistance with complex matters like trust accounts and resolving difficult situations, often going above and beyond even without an appointment. The process for opening accounts is noted as simple and smooth. Many customers report that every person they have worked with is able to handle any request and often advises on simpler or mobile ways to manage banking to save time. While most business is conducted online or at the ATM without problems, in-person visits are met with cordial people who get the job done efficiently. A common point is that there can typically be a 5 to 15 minute wait at the branch. One noted criticism for corporate is regarding the building's lack of soundproofing, where conversations in certain cubicles can be heard clearly, raising privacy concerns. The branch follows enhanced cleaning procedures based on CDC guidelines and may temporarily modify hours, with clients advised to check the Mobile App or website for current services. Despite past experiences at other locations, reviewers strongly recommend this branch and encourage others to visit.
I made an appointment online for opening a new checkings account and the process was simple and smooth. The staff was very kind and Mr. Kraig was very helpful.
September 2022
Truthfully, most of my business with this bank has been online or ATM. Have not experienced any problems in those areas. The times that I had to go inside to conduct my business, I have always dealt with very cordial people who got the job done efficiently.
July 2021
I want to say thank you to Jennifer, Juanita and Sydney for exceptional customer service. They have all gone over and above for me and my team in various scenarios to get things done, even when the branch is under staffed and staff are overworked. Thank you ladies, your extraordinary efforts are being noticed.
