Propane in Dunn, NC

“Impressive manager! Great customer service is very rare these days and Dawn has excelled above and beyond in taking care of us! Responsive, courteous, and caring. Well done UPG!”

“Incredible company! They installed a new line and tank for our gas stove at a great price and did an amazing job. They are prompt and very efficient! They also came out when our carbon monoxide alarms went off and even went to the fire station to investigate. To say they are thorough would be an understatement. We've never been more impressed with a gas company!”

“Called about making sure I had enough to get through the storm and they told me I was at 56% of 100 gallons. Since I've only every used 85 gallons in an entire year, I was shocked. I asked the lady on the phone if it was possible when they installed the new monitor they created a leak and she said I now have to pay $150 for them to come verify there is no leak since it's a recorded line. I'm seriously considering switching companies depending on how this turns out. It's ridiculous that asking a question costs me money. WHAT A RACQUET, might report to BBB and FTC if they follow through and charge me.

Update: Just had the most thorough and common sense explanation from the district customer care manager. I can't say enough wonderful things about her and how she reassured me no bogus visit would occur. I was only looking for peace of mind and understanding and I had to wait a bit but it was well worth it. Changing to 5 stars. I'll only call her from now on. Hopefully she's still here in 5 years when I make my next call. Customer service as it should be... gold standard. Thanks again.”