-
December 2025 by Andrew Priest-Chavis
Today was my first experience at an Apple Store since I live approximately 2 hours away from one in either direction, my goal was to get an iPhone 17 promax and that’s exactly what I accomplished today with the help of Mario! Mario is a super great guy and was an extreme help. He answered all of my questions and even made several good recommendations. I’ve never had a salesperson to be such a great help. He definitely knows customer service and I greatly appreciate him and the Southpoint location!
-
December 2025 by Sirena Manuel
Service is ok
-
November 2025 by Stephen Wood
Worst store ever. Went in there with my daughter to purchase an item. Neither of the associates in the store knew anything, seemed we were bothering them with their negative attitude and they both walked away without helping or anything. Guess they didn't want to lose money on a black Friday and expect us to shop online full price or come back another day to pay full price. Worst store and customer service ever
-
November 2025 by Gary Hatch
Apple has become so un-personalized that it discriminates against old people. Digital account recovery methods do not work. No human will walk you through. 2 factor ID was forcibly installed on all phones. If you drop your phone, you are out of luck!
-
November 2025 by Xingyue Shi
I had one of the most disappointing and stressful experiences I have ever had at an Apple Store. I came to purchase an iPhone after multiple failed attempts to order online, but the way I was treated by one male staff member was shocking.
A tall Black male associate with no name badge became impatient and hostile when my Apple gift cards didn’t scan immediately. Instead of troubleshooting or simply trying again, he insisted the cards “didn’t work” and blamed the issue on me. After I asked him to retry, one of the previously “unusable” cards scanned successfully—proving his earlier claim was completely wrong. Rather than correct himself, he continued speaking to me in an aggressive tone and accused me of “wasting his time.”
He then abruptly canceled my entire order in front of me and told me to “just buy it online,” even after I explained that the online system had failed multiple times. He walked away without offering any solution, leaving me standing there confused and embarrassed. His attitude toward me was noticeably harsher than the warm, friendly way he treated the two white customers next to me, which made the experience feel even worse.
Fortunately, a female associate later helped me. She scanned all my gift cards without any issue and completed the entire purchase in under two minutes—showing clearly that the earlier behavior was unnecessary and inappropriate.
I also spoke with the store manager afterward, but the response felt dismissive and unhelpful, with no real acknowledgment of what happened.
This experience left me feeling shaken, disrespected, and extremely disappointed. I hope the store takes this seriously and ensures all customers are treated with professionalism and fairness.
-
November 2025 by Ketav Kshatriya
Not a Apple quality experience. My Airpods pro went bad so stopped by at the southpoint store. After 30 mins of wait they did the diagnosis of my airpods and determined both were bad. Luckily i had Apple care. They told me the parts are not available and when parts arrive they will call me. I waited for 2 weeks and then i called them. On the phone after 15 min of back and forth i learnt that there was some confusion. They already had the part but the technician dint know. So now i had to go back to store and get my airpods checked again. I go to store they run diagnostics again and determine only one airpod is bad so they replaced that. Then i test it and find out the second one is still not working. So they test the case of airpod and determine the case is bad. I m still at store waiting for them to come back and give me the fixed parts and not tell me that my ear has gone bad, coz i dont have apple care for my ear. Fingers crossed. So 2 visits and spending 2 and Half hours still waiting….
-
November 2025 by Aisha Shaikh
We bought I phone Air 17,customer service was really best, they explain everything clearly.
-
November 2025 by Shrawan Gautam
Busy looking employees, too much wait just to buy stuff.
-
November 2025 by Luis Fretz
This was my first-time going to the Apple store since we have been living in Cary. Having my first MacBook and with the assistance of Alvin it was a great experience.
-
November 2025 by Alicia
Rhea is the absolute best! She took care of my problem with ease and she was so nice too!
-
November 2025 by Martin Scram
Too slow even when you order online. I understand that a lot of customers go to the store but the store should also hire more people to help those customers. Even fast foods where we spend $15 are faster then Apple store where we spend thousands of dollars.
-
November 2025 by M Ali
I recently bought an iPhone here and was very disappointed with the customer service. The staff was unhelpful and did not make the purchasing experience a positive one. For a premium brand, I expected a much higher level of care and professionalism.
-
November 2025 by Finn Butler
Extremely Frustrating and Disorganized Experience — I Deserve Better Service
I almost never write reviews, but my recent experience with Apple has been so frustrating that I feel I need to share it.
I dropped off my MacBook at the store last Monday for repair. I was told it would be done by Friday. That part went smoothly, and the staff seemed helpful at first. But then — radio silence. No calls, no emails, no updates. A full week later (the following Monday), I went into the store myself just to find out what was going on.
After waiting 200 minutes for someone to check, I was told my computer was actually fixed but still hadn’t gone through some kind of final diagnostic. I was told to come back in 15 minutes. I waited 25 minutes, came back, and it still wasn’t ready. Then I waited another 15 minutes before they finally brought it out.
At that point, I thought the headache was finally over — but it somehow got worse. When they went to hand me my laptop, I was asked if I was 18. I said no, and they told me I couldn’t pick up my own computer because I wasn’t legally old enough to sign a release form. Mind you, I’m the person who bought the laptop, paid for AppleCare with my own money, and waited over a week past the estimated completion time — yet I was suddenly not allowed to take it home.
When I asked why no one mentioned this policy when I dropped it off, I was told that I “shouldn’t have been able to drop it off in the first place.” That’s absolutely ridiculous. If there’s a policy like that, the staff should’ve told me before accepting the repair. Now I have to come back again with a parent just to pick up the device that I personally paid for and that was supposed to be finished days ago.
The staff I dealt with were polite individually, but the overall organization, communication, and policy enforcement were a complete mess. I expected better from a company like Apple.
-
November 2025 by Elliott George
This is possibly one of the worst places I’ve ever been in my life. It is like some kind of dystopian situation. I had a brand new iPhone that was experiencing problems right out of the box. I go in here and there are literally 100 other people. There’s no place to actually stand or sit to locate someone who works there, rather you just sit and wait and hope one of the inconspicuous employees might acknowledge you. If you ask, they are like “sure someone will help soon.” 45 minutes later you’re still in this hideous sterile Apple Store that was designed by AI, waiting. Absolutely would never enter an Apple Store again after this.
-
November 2025 by Suman Vidyarthi
Terrible customer service. Just go to Best Buy.
