Apple Southpoint is a popular Apple store that provides a generally positive customer experience, according to the reviews. Customers praise the knowledgeable and helpful staff, particularly employees like Mario, Alvin, Bilal, David, Cory, and Gabe, who go above and beyond to assist customers with their needs. The store is described as busy, but the staff remains patient and professional. While one customer had a disappointing experience with unhelpful staff, the majority of reviews highlight the store's excellent customer service and ability to meet customers' tech needs, whether it's purchasing a new iPhone or upgrading a MacBook. Overall, Apple Southpoint seems to be a reliable and customer-oriented Apple retailer.
I love Apple stores❣ this one where my new equipment was delivered didn’t seem like they wanted to be bothered …. No real conversation, put it in a bag and shove you out the door 😵💫
June 2026
Friendly staff, took care of my iPhone battery replacement. Also replaced logic board for free as it got damaged during repairs, so I only paid for the battery.
Make sure to backup all your data (it’s your responsibility) when giving equipment for service.
May 2026
This was a great experience. The staff was great all working hard and helped me to solve the problem. Great store and great service
