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April 2024 by T Joseph Young
Apple IPhone 14 Pro was malfunctioning, screen was blank and wouldn’t charge properly on the original charging cable. We made a same day appointment on 20 April to troubleshoot the phone at the Apple Store in the Southpoint Mall, where we purchased the phone. I arrived 15 minutes early, and team member Liz offered to assist. She was polite, knowledgeable and efficient. She ran thru initial steps to clear common problem items, completed a diagnostic check on the phone, and the we shut down, restarted and verified full operation. When the scheduled tech support Egypt arrived, Liz had completed the necessary corrective actions. Liz made this a pleasant visit with a happy ending. She is an asset for the Apple team at Southpoint.Terry, Chapel Hill, 4/21/2024
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April 2024 by Lil Savage
Staff was very friendly and helpful, helped me as soon as I came in got my new phone in under 45 minutes.
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April 2024 by Erika V
I had a great experience with Darrin at this Apple Store, I went in on a Monday morning in desperate need of a new phone because mine was shattered (it’s a long story). And Darrin helped me to get my new phone up and running so I could make phone calls and send messages and it was complicated since I have a E-SIM card and had no access to my gmail to verify my account anyways long story short, he stayed with me until I was able to make phone calls and it was a long process but he was patient and so helpful! Seriously, nicest guy ever and so helpful. That was my first time in that particular Apple Store; I’ve been to the one at Crabtree as well and I had a really good first experience in this Apple store. Thank you Darrin :)
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April 2024 by Alexandra
I purchased a new computer here to support my Computer Science studies at Duke. After seeing the computer I was purchasing was particularly powerful, the Apple employee (male) asked me if I was using it to make YouTube videos. I genuinely thought I misheard him, so I responded "what?", but he didn't think it was funny enough to repeat himself. Do better!
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March 2024 by miguel lerner
All the attendants were very attentive even though I spoke very bad English
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March 2024 by Km D
Misleading information and not even a apology. Some of your employees need more training.
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March 2024 by Владимир Гришин
My visit to the Apple Store left much to be desired. I came with the intention of purchasing their products, but was disappointed by the indifferent attitude of the staff towards customers. No one paid any attention to me, and when I sought assistance, I received only a blank stare. Such behavior falls short of expectations from such a prestigious brand, and I was compelled to forgo making a purchase
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March 2024 by Jazz H
I had questions about my phone being fixed and that experiment was great however when I had to speak to a sales rep that’s when things got creepy, he kept taking my phone and making creepy remarks about my pictures (ones in my bikini). Didn’t feel comfortable with them so I made up an excuse to just leave. Gross
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March 2024 by D. M.
The customer service was good. My phone was repaired. When I went to check on my photos to make sure everything was there someone had searched “bathroom” and “bra” on my photos app. That is very disturbing. So I would definitely check your photo searches if you’re having your phone repaired that. Fortunately, there weren’t risky pics on my phone, but knowing someone is looking for things like that while repairing your phone is disturbing and I do not feel safe having my phone serviced again at this store or any. Such an invasion of privacy.Make sure to check your phones when you receive them back.
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March 2024 by Ted Arthur
Awful experience with an 18 year old genius. I knew more than him. Wasted my time.Staff treated me like I didn’t belong there. I bought my iPhone, don’t treat me like a thief.
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March 2024 by Eric Weathers
Awesome experience. Marc and Marcus helped us out on a very busy Sunday, despite being slammed with wall-to-wall (no exaggeration) customers. Excellent service!
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March 2024 by Bounce BAK
Billion dollar company with a service repair center by appointment only, and doesn’t have a public restroom is very rude and disrespectful. As much as your products cost, I have to leave to use the restroom is crazy, while waiting for service. Would rate it zero stars if I could.
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February 2024 by Olga López
Nice establishment
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February 2024 by C.A. McNeil
Overall upon entering the greeter was pleasant. I was told to go in a particular area within the store and someone would be with me in 10 minutes. Ended up turning into 30 minutes of waiting as others who came after me were helped immediately it seemed, and my reasoning for coming in wasn’t as great in the least bit.Store Associates walked passed me constantly without offering any kind of assistance or greeting. Hopefully I don’t have to come back at all.
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January 2024 by Avery Earwood
Apple used to have the best service… what happened? Steve would be sad