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March 2024 by Ty Marshall
What a miserable person Amanda was today at 10:15. She was standoffish and just plain rude for literally no reason at all. Haven't been treated like that in a very long time ??
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January 2024 by Brittany Speed
This bank as well as the people here SUCK! You will never get the help you need
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December 2023 by alpesh patel
Worst branch ever seen , every time you go for business banking as its closed to my location but they do not have enough people in brach to take care if customer even 2 people in line take up to 30 min . Where as my personal banking with wells fargo and they will have all cash counter open through out day . I would suggest not to open business or personal account for this bank if you close to this branch . Not sure how other branches operate but this one I personally consider as worst one .
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November 2023 by moderness89
Please provide more training for check cashing process & where to find agreements instead of saying what you can't do because it's something you've never seen.
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July 2023 by MAGS MAGS
No customer service and could care less about customer loyalty. The uninformed Banker was incapable of answering basic questions. He simply went to the website to try and get answers. Where are the reps that are in the commercials? ?
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May 2023 by K Lewis
Registered and funded an account online since there isn't a branch in my state. Truist closed the account two days later. Contacted customer service to find out why and was told I needed to visit a branch to provide identification. I again explained I'm no where near a branch and asked if there was an alternate method to verify ID. To send via email, document upload, etc.The representative stated no, the only way to verify identification is at a branch.When I asked about my funds in the account, she said she didn't see any money. I corrected her immediately and told her "SunTrust" debited the funds because it's on my bank statement. Trust purchased SunTrust and clearly hasn't updated the name but the money left my account. Navy Federal also confirmed Truist withdrew the funds. Trust continued to say they didn't receive any funds and they couldn't reopen the accounts. So I filed a fraud dispute with Navy Federal against Truist.
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April 2023 by svaka
no time sense at all. gave appointment at 3pm, went there at 2:54 pm but banker didn't show up until 3:36pm. no respect for others time. had to cancel and go home. sorry. this branch needs to learn to respect clients time.
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March 2023 by Lee Ponder
Do all that you can to avoid using this bank for a mortgage. Truist became my mortgage provider after they merged with BB&T. I have always paid my mortgage on time including my escrow account. I was surprised when I received a notice that they were acquiring insurance for my property because I had failed to provide proof of insurance.I called my insurance company and was informed that my premium had not been paid and that my policy would be cancelled if payment wasn't received. I called Truist and while I was in the phone with their agent he call my insurance company. At the end of that call the Truist agent assured me that my policy would not lapse. A few days later I received a cancellation letter and a refund for the policy because the check from Truist had arrived late. My insurance carrier said that they told Truist that the check should be sent overnight to ensure coverage would continue, but Truist decided to send it by mail. When I tried to get a new policy I was told that I was now high risk and my premium would increase by more than 40 percent. Then to add insult to injury Truist said I would be billed for the insurance they purchased from the time my policy lapsed until the new policy started. When I complained the agent said it wouldn't cost much probably $100 or less. Then another slap in the face they send me $25 gift card after saying that $100 wasn't very much money. So I'm left paying higher premiums plus the insurance they purchased, all because they didn't pay my premium even though they had my money to pay it.
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March 2023 by Allen Little
This bank has been a total failure for me. I was a long time customer with CCB to Wachovia to Suntrust now Truist which should give you an idea of how long I'll been a customer. Since the acquisition by BB&T/Truist, there customer service and follow up is the worst I've experienced in my life. I have been waiting for a return call from the branch manager for over a week now. I've waited on hold over 4times,on hold for 30mins to an hour for the fraud department. I am to upset to go any further.
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January 2023 by Corey Whittaker
Soooo slow. Took them 25 minutes to get 4 people through the line.
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August 2022 by V Patel
This branch never have banker , it’s good as ATM.
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August 2022 by April H
Brett was and is ALWAYS helpful! Great location!
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May 2022 by Katie
As a younger millennial, going into a bank versus using the app freaks me out a bit and I have been putting off doing so especially due to all the one star reviews I'm seeing here. So I just wanted to provide reassurance that my experience was indeed quick, professional, welcoming, and entirely painless. I've also walked up and used their ATM before to deposit cash and did have to cancel it once and try again to get it to count my 20 dollar bills accurately but that's just technology having slight errors and wasn't a big inconvenience. Have a great day!
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April 2022 by Andrea Badar
The ATM is absolutely garbage. It won't let you deposit money. I wasted 30 minutes. Going driving thru bc it wouldn't take my money. I didn't want people to wait for me. They need to fix this ATM. Ridiculous. I'm leaving Truist as of Monday. I'm done with all this mess.
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December 2020 by Will Priest
I have been here a handful of times and had nothing but easy and quick experiences. Staff was helpful with a couple of complicated questions.
