Couch Oil Company delivers propane and heating oil to homes and businesses across numerous communities, including Durham, Chapel Hill, and Pittsboro. They also provide diesel fuel delivery to construction sites. Reviews consistently highlight outstanding, professional, and expert service. Customers describe experiences as a five-star experience, outstanding, and excellent. Multiple reviews specifically commend a service technician for being incredibly professional, genuinely courteous, friendly, respectful, and kind. He is noted for arriving on time or early, working efficiently, and being patient and persistent in troubleshooting and fixing problems, such as clearing gas lines or repairing leaks. He thoroughly explains issues, provides helpful tutorials, and answers all questions fully, demonstrating great communication. The company overall is praised for showing up when promised and providing prompt service. Staff are described as friendly and knowledgeable, with one reviewer noting a phone call where questions were answered kindly and patiently. Customers feel they receive stellar service from people who do exactly what they say they will do, on time, with humor and respect. Many wholeheartedly recommend Couch Oil over national competitors, stating they are very satisfied customers.
William has been our delivery technician for years and he is great. I really enjoy talking with him when he makes the deliveriee. He is always smiling and pleasant.
December 2025
Grier came out to cap a propane line for us. He was friendly, respectful, and worked efficiently. He patiently answered all our questions and helped us make a good decision about where to cap the line.
November 2025
Grier did an excellent job for us. He came out arriving early and diagnosed where our gas leak was coming from fixed it and explained everything in great detail. He was extremely kind, courteous, and very professional. Very satisfied customer.:
