CVS Health in Durham offers a welcoming environment focused on customer care and health management. Open seven days a week, the store provides a variety of services including prescription refills, COVID-19 and flu tests, vaccinations, and personal care items. Customers appreciate the quick service, with pharmacy prescriptions often filled in about five minutes. Employees are noted for their friendliness and compassion, making visits enjoyable. New staff members, like Jeancarlo, have been recognized for their excellent customer service, greeting customers warmly. The pharmacists, including Shawn and Katie, are commended for their genuine concern for customers' well-being and their willingness to assist with prescription transfers. Overall, CVS in Durham stands out for its reliable service, friendly staff, and commitment to making healthier happen together.
Not sure what’s going on here but prescriptions are never ready when they say they are. Forget about talking with anybody live by phone— Not possible. Typical for CVS these days.
February 2025
Yhe customer service sulks. Used self checkout and waited 15mins for someone to help and the cashier was standing at the register raking other customers. Finally after 15 wins someome came and helped only because another customer asked smh. Never again will I shop at this store...EVER!
February 2025
Every time I come to pick up prescriptions there is always an issue. Out of what's needed or something not filled and I have to come back. I don't live in the durham and this is the closest location to me. I'm always inconvenienced and will be no longer be using this pharmacy!
