Firestone Complete Auto Care in Durham is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs for every make and model. Helping neighbors since 1926, the location offers comprehensive solutions like oil changes, brake inspections, and engine repairs. Many customers report reliable, affordable, and honest service, noting the team does not force unwanted services and provides necessary recommendations with honest feedback. The expert team can often provide quick diagnosis and estimates, with some work available on Sundays. Customers appreciate getting in and out quickly for services like state inspections. However, some note the customer service has recently gone down drastically, and the location is often very busy. There have also been occasional issues with administrative details, like invoices not being attached to emails. Despite being busy, many find the quality work and great customer service worth the wait.
Prices are too high compared with competitors. Service was very timely.
March 2025
If you go to this place make sure you have plenty of time - even if you have an appointment. It took 2 hours to have my car inspected with a 7am appointment. Staff were friendly.
March 2025
I would have given you a 5 star rating but I am disappointed that the invoice I expected was not attached to the email you sent me. It's part of my vehicle maintenance history and I may have to go back to the shop to get what I want.
