Firestone Complete Auto Care in Durham is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs for every make and model. Helping neighbors since 1926, the location offers comprehensive solutions like oil changes, brake inspections, and engine repairs. Many customers report reliable, affordable, and honest service, noting the team does not force unwanted services and provides necessary recommendations with honest feedback. The expert team can often provide quick diagnosis and estimates, with some work available on Sundays. Customers appreciate getting in and out quickly for services like state inspections. However, some note the customer service has recently gone down drastically, and the location is often very busy. There have also been occasional issues with administrative details, like invoices not being attached to emails. Despite being busy, many find the quality work and great customer service worth the wait.
Easy to make appointment; very pleasant staff. Clean location. Work was completed as stated. Very professional.
February 2026
Had a flat tire when I got off work. Carter told me to come on in and they’ take care of me. Which they did. Had a really nice conversation with Carter while I was waiting. Very professional. Great personality and people skills.
February 2026
Jeff,desi,Danielle are great they answered all my questions and were very patient with me and that comes from some one who has over 30 years of customer service experience. I want to thank them for everything. David did a great job on my car. I have came to Firestone a lot and love it here. I will be back.
