Garrett West Apartments in Durham, NC offers one, two, and three-bedroom floor plans. Residents describe the apartments as beautiful, a home, and awesome, with great amenities. The staff is noted as great, professional, helpful, and attentive, making moves easy and smooth and responding promptly to questions and maintenance issues. The community and neighbors are considered friendly. However, significant concerns are raised about noise due to a lack of sound insulation from prevalent laminate wood flooring, allowing loud transmission of footsteps, movements, and parties between apartments. Some residents feel the apartment is not worth the rent charged. Criticisms of management include reports that the office staff, while nice, does not act on issues like valet trash left on sidewalks or hazards in the parking lot, with maintenance also noted as not exactly helpful. There are also mentions of vague threatening communications from staff and frustration with the traffic lights at the property's intersection. While some residents are happy and highly recommend the apartments, others strongly advise finding some place else.
We lived here for a couple years and could not speak higher of the community. Shaiheim at the front desk was always responsive, helpful, and friendly. The maintenance staff was excellent and always attentive to any issues we had- most tickets addressed within hours of filling them. We would highly recommend Garrett West!
May 2024
Our year here (23-24) has been awesome. We are moving for work reasons, and I wish we could stay! We love our apartment, and the few normal maintenance issues we had were responded to promptly (almost always same day). We love living here!
February 2024
Dejaye is a class act. Every time that I have questions or concerns, he is always working with me to help find a solution. A true asset to the Garrett West team. Thanks Dejaye!
