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“This is the best location in the Durham area in my opinion! They are always quick to help and honestly don't seem to mind my questions, I don't usually have to wait too long either. Definitely my go-to location!”
“We received excellent customer service by a young lady and young gentleman that were working today(sorry I didnt get their names.) We were having an issue with a locked phone screen. They were knowledgeable and helped us to troubleshoot and find away to be able to access the phone. Thank you for your patience, kindness and excellent customer service.”
“Edward and Luis were informed, professional and very patient. I walked in with an immediate emergency and they made a way for it to work eventhough it required additional effort. Greatful to you both ??# get a boost”
“Amazing staff!! I had so much help from Anthony he walked me through the entire switch from AT&T, it wasn’t stressful at all.
I would recommend going to talk with Anthony if needing any assistance when switching from another carrier.”
“Olivia was incredibly helpful and patient. She helped me solve my phone number issue, explained everything clearly, and made the whole process much less stressful. I really appreciate her professionalism and kindness.”
“Ty was so helpful, patient, and kind! We went into the store with a complicated series of asks. Ty helped walk us through each step. He helped us fix or find workarounds for the numerous glitches we encountered in the T-Life app, which corporate kept directing us back to for everything. He was patient as we priced out several different options, and he helped us set up our various devices and new lines. Thank you, Ty! We’ll definitely head back to this location in the future!”
“Tory at your North Durham NC store (1815 N. Pointe Dr) gave us absolutely amazing service with setting up a new device on 1/6/26. We had both technical and billing issues, and solving our problems required persistence and investigation. Tory kept trying until she succeeded in setting up a new device to replace a failed one that a family member with health problems depends on, while staying within our budget. She remained extremely pleasant and patient throughout the complicated process, despite having to also assist other customers at times. The individualized service that Tory provided far exceeded anything that I have experienced at Verizon in the past, and will certainly make me stay with Verizon and recommend it to others. I hope Verizon will recognize and reward Tory’s outstanding performance.”
“I only went in to ask a few questions about switching my phone plan back to them and some other things. Brandon F was very patient and helpful when answering all of my questions (I had a lot)! I preferred going in store and asking rather than calling cs. I didn’t have an appointment, but I came in at the right time. There was a long line behind me. I waited maybe 30 mins, and was out within the hour. For this location, I would suggest scheduling an appt ahead of time instead of doing a walk in if you don’t want to wait in line!”
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“The service here was excellent, friendly and very helpful. They answered all my questions and the service was quick and sufficient. I had a very nice experience here.”