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December 2023 by Hala Saleh
If I could give 0 stars I certainly would. This is the most unprofessional service. DO NO EVER GO HERE. Car has been there for a month now and now I gotta pay out of pocket for the rental car. They said it would be done last week and then today and now nobody is answering. They keep dragging it out. I have not had a car for over a month now. Any other shop would get this done in a week or two. Read other reviews and BEWARE!
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December 2023 by Brittany Kerfoot
I've never dealt with a company like this in my life. We hit a deer on October 8 and now, eight weeks later, we still do not have our car. This place rarely answers the phone, they don't return our calls when we leave voicemails, and they will give us no timeframe of when we'll have our vehicle back.The most upsetting part is that we have spent hundreds of dollars on a rental car; we are now out of money and have no way to get to work. They didn't even provide us with an estimate until three weeks after our car was towed there! It just sat on their lot.We've lost sleep over this and still have no idea when it will be resolved; even our insurance company said they've never seen anything like this. We can't express how frustrated and angry we are.DO NOT TAKE YOUR CAR HERE, NO MATTER WHAT!
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October 2023 by Sharmeen S
GPS even with Google Maps takes u to a back gravel road with no access outlet or signs. Even if u do end up finding the location there is no clear signage of what you are supposed to do to get a vehicle in for estimate and repair.
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October 2023 by Khaled Ibrahim
Stephany and Rachel at the front desk were very professional and friendly and helped out a lot! But crucially Mike Walker, wow, I dont even know where to begin, Mike was extremely friendly and helpful and put me at ease with my repair and the entire situation. Despite calling several times Mike and the front desk team were responsive and respectful. Cant say enough
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September 2023 by Kalya Ramirez
DO NOT GO HERE. if i could put a zero star i would . My experience at Michael Jordan Collision Center was horrible. I came to get my car repaired after my car accident. The receptionist was very nice and she helped me through the process until Nick was helping me. I expressed to him that this was my only vehicle i have meaning i needed an estimated date when my vehicle was going to be done. I had to chase him around and call him just to get updates on my vehicle . He didn’t know much and kept giving me dates that he promised and then goes ghost on me. I didn’t care how long it took honestly but he would never give me updates on my vehicle and kept having to chase him. He’s very unprofessional and I will never come back to this place again.Service: Painting
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August 2023 by Jeff Goldman
Really great collision center. I felt they were very thorough with their evaluation. Caliber spent 5 mins on their quote while MJ removed the bumper and really examined the frame.
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August 2023 by David Routh
Most dangerous driver I've seen in ages today in a Michael Jordan Collision Center pickup. Swerving over left and right lines on I-40, almost rear ending cars in front multiple times. Several drivers, including myself, had to do evasive maneuvers. Driver of the pickup was fiddling with some large dash part instead of looking at road. It was bad. Collision Center employee almost causing several collisions. Heavy speeding, too.Then when the interstate narrowed by one lane, pickup driver raced other drivers needing to merge, blew horn, and flipped them off. Not a good look in a company vehicle.
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May 2023 by Stephanie Harper
I have received great Customer Service so far with MJ Collision. Nick is very nice and knowledgeable. ?
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May 2023 by Bobbie Wingate
I brought my vehicle in after being involved in a crash and have been extremely pleased with the quality and service at Michael Jordan Collision Center in Durham, NC. The customer service was outstanding and very attentive to my situation and needs. Rachel Hunt, Office Manager; Mike Bevan, Collision Center Estimator; and Tyler Blackwell, PaintSpecialist certainly understand the meaning of customer service and support as they went above and beyond the standards to assist and assure me during the entire process. I can't say enough about the facility and staff except excellence was a top priority. Thank you so much for your assistance and care of me and my vehicle! B. W. Fisher
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February 2023 by Juan Lobo (JuanPablo)
Very satisfied! My very fancy BMW got rear ended in December. It’s a very unusual blue-black color and covered in OEM carbon fiber and hard to find performance parts. David and MJCC worked their butts off to track down all the correct parts and talk my insurance into covering them all. All in all it was a phenomenal experience and I’m very happy with the results. Took a LITTLE longer than I expected or would have preferred but given the rarity of some of the parts I needed that didn’t surprise or bother me at all. They truly made my car look just as good, if not better; than when it rolled out of the factory.Service: Body & Trim
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October 2022 by Chris fraker
Came to North Carolina for a brief visit and had an accident. Needed to get my car drivable for the return to Florida and heard that parts were 30-60 days back ordered everywhere. Called Dave Mattison at Michael Jordan collision and he had me come in to take a look at the damage to see what they could do. He had his guys bend the rear panel/wheel well into a safe position, ground down the sharp edges and then went so far as to apply duct tape to the damage to insure that no one would injure themselves on the debris. Then, he contacted the local tire shop and prepared them to replace my right rear tire explaining my situation. At the end, he sent me away with a handshake and no charge expressing his best wishes for our drive home and safety. Amazing customer service and great people at this shop. Even got some good restaurant tips from Stephanie (sp?) at the front desk and I tried the Carolina Honey Mustard wings at Heavenly Buffaloes and was blow away. Best repair shop experience I have ever had. Top notch people!Service: Body & Trim
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October 2022 by Bridget Gordon
So easy to work with. Rachel and Josh checked in even after hours. With supply shortages and parts being hard to get my car was out of commission for about 6 weeks. They kept me updated and allowed my anxious self to call almost everyday to check. Highly Recommend!Service: Body & Trim
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October 2022 by Ike Austin
They had my car for 2 weeks and still did NOT fix the scratch damage on my vehicle. I have to go back again for them to attempt to fix it. I will NOT use them again and I don't recommend them if you have an option.
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October 2022 by Dennis tang
I am baffled at this shops lack of communication and professionalism. I got into a car accident that destroyed the front door and went to MJ collision center - at the time of pick-up, I drove the car home only to realize the door wasn’t completely fixed as the key fob didn’t work and the car couldn’t lock at all as the outdoor keyhole couldn’t turn.I understand mistakes happen, but given that the door was broken, being able to lock/unlock the door definitely should’ve been checked.When I went in again to fix this problem and they gave me a partial fix and told me i needed some parts to be ordered and would call me when they are ready. After 2 weeks I Called several times, left messages with both my estimator and the front desk and have not heard back. It has been over 1 month. They messed up a basic repair, promised they’d fix it, then proceeded to ignore me. I’m baffled at this lack of professionalism - it is akin to a restaurant messing up your order, promising to bring the right food, and then doing nothing for the rest of the night. The car door is still not fixedService: Body & Trim
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October 2022 by Travel Bugg
Messy!!! We were called to pick up my car twice and was told it was ready. I called to say I was on my way right before I dropped off a rental. I got there and the car had a missing rear window, there was a hole that you could see through the ceiling where the frame of the window was removed. Nobody could tell me why it was out when all the work was in the front. We had to take it because it was needed for work-- taped up with plastic. They took it back and then we had no car because the rentals were out for 4 days. THEN, the car was towed to another repair shop and left. They called me because they didn't know why the car was even there. NEVER have I seen such a mess and lack of concern for a patron!!!! I will never use them again.!!!!