Michael Jordan Collision Center is a large, state-of-the-art repair facility conveniently located just off the Durham Freeway. They offer free repair estimates, warranty all repair work, and are approved by all insurance carriers, aiming to provide peace of mind throughout the repair process. Many customers appreciate the speed, professionalism, and quality of work. Staff members, particularly Rachel, receive praise for their friendliness and clear communication about insurance claims and the repair process. However, some reviews highlight significant issues with customer service and communication. A few customers experienced long wait times for repairs, with some vehicles taking over a month to complete. There were complaints about inadequate updates during the repair process, leading to frustration. In some cases, vehicles were returned with unfinished work, such as a dent that remained after repairs. Despite these concerns, the quality of the repair work itself generally meets expectations. Some customers noted that while communication and service could improve, the actual repairs were often satisfactory. Overall, Michael Jordan Collision Center has a mix of positive and negative feedback, emphasizing the need for better customer service alongside their quality repair work.
Very friendly & professional environment, Tex & Rachel were a pleasure to deal with. I was referred by family & friends and their recommendation was on the money.
February 2026
Brought my car in after hitting a deer and they did an incredible job. Easily worked with my insurance and kept me updated on the process the entire time. Really appreciate the work done!
November 2025
I had to take my New Frontier for manufacturing defects. Michael was fantastic, he took care of my issues and he always ask me if the work was ok before proceeding. I will definitely go here again. Thanks MJ team.
