Public Storage in Durham offers convenient storage options with a friendly, helpful staff. Customers appreciate the easy online eRental process, which allows them to skip the counter and move in quickly. The location has a great, secluded spot with a good reputation and a helpful team. Staff members like Kim and KW are recognized for their attentive and caring service, often going the extra mile to assist with move-ins and questions. Many reviews mention how staff members are friendly, patient, and supportive, making the stressful process of moving easier, especially for those new to the area. Despite being an older property, the staff’s professionalism and personal attention stand out. Overall, this Public Storage location is praised for its helpful team, clean environment, and commitment to customer satisfaction, making it a reliable choice for storage needs in Durham.
I was having an ongoing issue with transferring units and could not get any answers or help, until I decided to come in and was able to speak with Kim. Kim was VERY professional and quick to fix my issue. She was also very pleasant and funny! Thank you so much Kim for fixing my issue and truly putting customers first !
August 2025
All around staffing older property compared to most other ones I’ve checked secluded great location will be coming back to store in the near future new to the area. Thanks to the young man for helping and showing some spaces to get an idea
June 2025
Great customer service all around, will be coming back when in need of storage
