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February 2024 by Angela Carson
Horrible experience!! There was an employee there telling another employee how she was so smart not to go in stores and try on shoes!! My daughter and I were there listening to her say how stupid people were for coming into stores to try on shoes. She said she avoids Covid because she orders her shoes online. She was very unfriendly and unprofessional.
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November 2023 by Bill Spruill
Who buys these shoes buy 1 get one 10 % off
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October 2023 by DJ/Don Heinz
Always helpful, friendly staff. Needed a new battery for my truck. I bought and staff installed the battery. In and out within 15 minutes!
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September 2023 by Erik Wilson
Huge thanks to Ivey and his staff for helping me out on 9/3/23 at 3:30PM when I had to get some new running shoes with my two small children in toe. They could've been frustrated and instead they were extremely helpful even taking a second to help distract them while I tried on a pair of shoes. I'm so sorry for not remembering the names of the two ladies that helped me as they deserve a high amount of praise. Forgive me! Thanks to these two ladies, I was able to find what I needed & would normally would've been a stressful experience was in fact a delight. Thank you Rack Room Team at South Point Mall!
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August 2023 by David Bryan
The manager there kept yelling through the store that they were closing and it was only 5:15pm. Finally he made everybody leave the store and get out refusing service to customers trying to close at 5:30. After looking on the Internet at the closing time they were not supposed to close until 6pm. What a terrible experience I had. I would have bought a pair of shoes but couldn't decide quick enough. I'd fire that guy if I worked there. He did not deserve to be a manager let alone work there. Somebody needs to handle this situation. He is evidently costing the company money.
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August 2023 by Yvonne Thompson
Even though I didn't find what I was looking for I notice they have a large selection.
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June 2023 by Jennifer Zamora
Went in at 6:15pm to get some heels and the lady immediately says they’ll be closing in 10 minutes when the sign says they close at 7pm. Very rude lady with no patience. Would not recommend shopping here or she’ll be whispering about you to herself and talk about how messy customers are and how she wants to go home. Very very rude.
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June 2023 by Eleanor s.
Apparently this store closes earlier then they say. Employees wouldn't even acknowledge me.
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April 2023 by Anantharaman Gurumurthy
Not enough colors and variety. Only black or white in most athletic shoes.
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March 2023 by Jamie simpson
Tried to go into the store at 6:45 and I was planning to purchase two pairs of of shoes for my husbands birthday, so I knew exactly what size and what shoes I was going to get. The sign on the door said the store closes at 7 but the person at the register refused to allow me to come in the store and said they closed at 6:50pm. I would have been done well before closing but now this store has lost my business on two pairs of shoes due to an employee not honoring the store hours.
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March 2023 by Sherry Attaway
In general, Rack Room shoes has very misleading BOGO 1/2 Off signs plastered throughout the stores on a consistent basis. It is exhausting to pick out two pairs of shoes only to get to the register and learned that the second pair does not qualify. Over 75% of the name brands do not qualify because they are name brand such as Nike, Adidas, Sperry, vans, etc. Not to mention that finding your size availability is almost impossible.The very fine print on all of the shoes, make it unclear whether they qualify or not. Clearly, only the cheaper and non-namebrand shoes qualify for this promotion, even though the store touts the “sale”. Most people will just pay full price for both pairs of shoes at the register and move on blaming themselves that they did not understand the fine print, but this is a marketing scam.I have put both pairs of shoes back for the last time and will move on to other finer shoe stores that don’t try to dupe the customer. Super annoying. Stop it.
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March 2023 by rickey m white
Great place to shop. Trying to stay out, but could not resist.
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December 2022 by David Kitzmiller
Online opening time in accurate(10am).Paper printed sign on the door states 11 AM.
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December 2022 by Jake Hofmann
Lots of choices of shoes but they are rather pricey. There weren't any tennis shoes for under $75 per pair.
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October 2022 by savannah garcia
The manager Lauren was so sweet she was accommodating during our visit here. We had some issues with out rewards account and she was so quick to offer her help. Store was clean and well kept. We will be back soon!
