Spectrum Store

Internet Service Providers
Hours: The Spectrum Store located at 5446-A New Hope Commons Dr in Durham, NC, provides a variety of services including broadband internet, mobile, and cable TV. Customers can visit the store to shop for internet plans, upgrade services, pick up or return equipment, and pay bills. Many reviews highlight the helpfulness and kindness of the staff, particularly noting the exceptional service from representatives who go above and beyond to assist customers. One reviewer praised a staff member for reducing their monthly bill significantly and providing clear explanations about equipment returns. However, some customers expressed frustration with the store's long wait times, especially since it is the only location serving Durham and Chapel Hill. They recommend making an appointment online to avoid long delays, as walk-in customers often face long lines. Issues with communication regarding appointment requirements for equipment returns have also been noted, leading to inconvenient experiences. Despite these challenges, customers appreciate the competence of the staff and their dedication to helping clients. Overall, while the Spectrum Store offers valuable services and knowledgeable assistance, potential visitors are encouraged to prepare by scheduling appointments in advance to ensure a smoother experience.

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1. Durham, North Carolina