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“Alexis is calm, patient, cool and took time to make sure all my needs were met on my new phone and my phone number was switched to boost mobile! Thank you Duke st!”
“Alisha was wonderful today. She was extremely helpful and professional. As an older person dealing with these issues is stressful. This was the best experience I’ve ever had with Verizon. Thank you Alisha!!”
“I had a super specific question about my billing and Kay (the manager) was able to point me in the right direction.
Long story short, months ago I asked to upgrade my plan, trade up my device and add my wife to my plan, with plans to upgrade her device.
After we got the the new phone and a bonus line for upgrading , my bill drastically increase. I was still on my magenta plan, paying full price for the upgrades
I called and customer service and was told to wait till next billing cycle. Those credits never came and I never got upgraded .
Today I went to go see Kay and he got me started on rectifying these missed account credits.
I had to call main customer service but because of his note I was able to get most of everything fixed.
Thanks Kay!”
“Tre plus the young gentleman with the black hair (whose name I forget) were absolutely pleasant to deal with my new iPhone! Very patient and helpful when I needed help with a tiny problem! The big mall being right across the street makes it VERY busy which is not the employees fault, they do the best they can. 😇”
“Tonya and Carla were very helpful today in replacing my screen protector. Took extra care to clean my entire phone (not just the screen) and make sure there were no more air bubbles after placing the new protector on. Super friendly and fast service!”
“Gemar made this experience, and if it weren't for him and the incredibly calm yet measurable effort he brought to my experience today, I would have walked out again. The manager of this location (man bun) was aloof when I arrived, consumed with a Google rep visit, so much so that he left me waiting without an idea of wait time, failing to check me in and/or show that he cared about those things, all while they openly talked casually on the floor in front of guests.
To most people, time is one of our most valuable things, and I don't like feeling like mine, or other people's is being wasted.
Gemar gave phenomenal service, WHILE HELPING ANOTHER COUPLE activate their devices at the same time. He let me know how new promotions or programs could help me, was knowledge about my account status without me having to explain anything and gave me reasonable options in my budget. It was one of the easiest transactions I've had, and I'm very grateful for his knowledge and overall communication.
As a director of HR, I know that customer service is fleeting, and I'm so delightfully impressed with his level of service and overall composure. He will have my business in the future, so long as he isn't working for my organization.”
“Made an appointment and checked in 10 minutes before my appointment time, got called up almost immediately. Returned my equipment and cancelled my plan with absolutely no hassle or retention pitches. I wish I got the name of the woman who helped me, because she was so kind and helpful!”
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“Good place, but customer service is not McDonald's strong points...22 minutes to get my order in and use my points before they expire and McDonald's Wi-Fi is out, probably never to see daylight again...”