Walgreens is a place to refill prescriptions, shop for health and beauty products, and print photos. The pharmacy has specific hours, but customers report these hours can be inconsistent and advise always calling ahead. Reviews note that all locations share common issues, including a lousy phone system, long lines, and sometimes stressed or rude staff. However, many staff members, including pharmacists and pharmacy techs, are also described as hard-working, helpful, pleasant, knowledgeable, and polite, with some going out of their way to ensure satisfaction. Customers have experienced problems with the overall approach, mentioning that online systems for services like COVID testing can be incorrect, leading to appointments for unavailable kits. Suggestions for improvement include having more people answer pharmacy phones, training or retraining staff, and updating facilities like bathrooms. The consensus is that while the store has significant operational issues, the staff tries hard, and respectful, professional behavior from everyone is needed to make things better.
