In-stock means absolutely nothing. They know how to charge your credit card right away, but their logistics are poor to say the least; extremely slow and uninformative. We are still unable to schedule delivery for a in-stick couch ordered 3 weeks ago.
July 2023
Horrible company! One of the worst customer service experiences I have been dealing with. If you ok to pay for "in stock " items and wait months after for delivery go ahead... otherwise stay away from all they stores. "Incompetence and lies " - should be name of the company.
June 2023
The West Elm store at Southpoint is great! Excellent layout, fair prices for the quality, and really, really good customer service. I brought in a coverlet that had worn poorly over the past year and they returned it for store credit—I was so pleased with outcome!—and delighted with our new one! Thank you K. and your... read full comment
