At Williams-Sonoma, the heart of the home is the kitchen. Since opening its first store in Sonoma, California in 1956, the company has helped shape the way people cook, entertain, and live. Williams-Sonoma offers a wide variety of premium-quality cookware, bakeware, kitchen tools, tableware, specialty foods, and more - all characterized by artisanal craftsmanship and cutting-edge innovation. The company also brings classic design and timeless luxury to the home with an exclusive assortment of furnishings, lighting, and decorative accessories. While one customer had a poor experience at a different store location, the staff at the Durham store provided amazing customer service. An employee named Amy was particularly wonderful, offering great suggestions and attention. Another customer was grateful for the assistant who helped them prepare their first Thanksgiving turkey, which turned out perfectly juicy and delicious. Customers consistently praise Williams-Sonoma's incredible selection of high-quality kitchen products. From innovative tools to essential appliances, the store has it all - especially an amazing collection of kitchen knives. The quality and functionality of the merchandise make every cooking experience a delight. Customers often find themselves leaving the store with more items than they intended, unable to resist the wonderful products, like the liquid soap and hand cream. Williams-Sonoma remains committed to its mission of inspiring people everywhere, every day.
We went to create our wedding registry, and the associate who helped us, Joe, was phenomenal! He was so knowledgeable, super upbeat, and kind. Thank you Joe for a memorable experience!
March 2024
Amy is wonderful and truly customer service oriented! I appreciated her attention and great suggestion to try the strawberry cocktail mixer! Will be returning for more! Not the same experience as other locations around.
December 2023
I’m gonna have to go back to the store and thank the assistant who helped me pick items for my Thanksgiving turkey! First turkey I have ever made and she told me what to do. My family couldn’t get over how it tasted and how juicy it was. Top notch customer service!
