Truist is a great financial institution where the team guarantees to exceed expectations. Customers report great experiences, with friendly tellers who know them by name. Bankers take time to listen and assist, directing clients to beneficial services like interest-bearing accounts. The bank maintains health and safety with adjusted services, including drive-thru teller services, appointments for in-person visits, and enhanced sanitization measures at select branches.
When your expectations are realistic, Truist team guarantees to exceed them always. I have been banking with BB&T and now Truist since 6+ years. Thanks to every team member of this great financial Institution! -Kumi
July 2023
Have had great experiences with this bank. The manager directed me to an interest bearing account that paid much more than my regular savings. She took the time to listen to me and now I make 5% instead of the regular savings rate.
October 2022
Since truist took over bb&t it's been disappointing. I use the ATM since I can only get there after hours. The ATM is often out of service, was told this morning it will be down for a few days. Since I can't make a deposit I may have checks bouncing with no alternatives. I'm looking for a new bank
