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December 2023 by Generation X
This is possible the worst bank ever! Customer service is a joke. They won't help me resolve an issue with a company taking my money and not giving me my refund back. Sometimes my deposits take longer than it should. The ATM machine only works sometimes. And everyone I talk to doesn't seem to have a clue what they are doing. I am definitely switching to a different bank. I did like BB&T, but that's gone now. If I was you, I would not give this bank your money. You can't trust them, nor will you get any help if someone steals your Visa credit card or bank account. Stay away from Truist.
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March 2023 by Lea
BB@T was great. Now I have one issue after another with Truist. Couldn't get up the lost or stolen dept after hours. Can't transfer funds online anymore even though the service is offered from one place to another,debit card got stuck in the drive thru and had to wait an hour before it was resolved. The employees are doing their best to resolve the issues that is why I gave a two star rating. I think it is time to change though
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June 2022 by Marcus DeVine
So many issues since banking with them. From undeliverable debit cards to now not being able to get into or register my online banking. Phone customer service was unhelpful and not able to provide my username. They informed me my info was updated but still not able to get into the account. Huge waste of time spent dealing with this.
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January 2022 by Schmoupy Juntunen
Bank was supposed to be until 6:00, we got there before 4:00 and it was closed. Every other business around was open. Now I have no cash and no way to get my medication until Monday. Very irresponsible, no way to treat customers especially on Friday which is payday for a lot of people.
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October 2019 by Google User
The branch folks are great, but BB&T decided they would get into politics with the left and promote the impeachment narrative via a financial newsletter.
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November 2018 by Amy Hanna Colby
Professional service plus add a friendly hometown attitude!