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“Staff are like your favorite business people and really take care of you. Both this branch and the Moyock Branch have been so kind and helpful. Love the variety candy dish and the occasional baked goods and give aways along with bottled water.”
“Bilal and Madyson and the 2 Heathers always provide great customer service and are so cheerful and make you feel glad that you came in, happy to help! A great bank!”
“Outstanding customer service! Family atmosphere. Atlantic Union Bank located in Elizabeth City provides you with information and assistance regarding what’s best for you. The young Ladies at the counter are welcoming and knowledgeable, Patient and kind. (Q’amir- Debbie- Racheal & Julia) are some of the best customer service oriented individuals in the industry. They remember your name and welcome you with a smile! You come into the bank feeling as if your family not just customers.”
“I LOVE THIS BANK! All the Tellers are super nice! I love Lisa, Kim, and Leslie! They are all very nice and very helpful! Thank you ladies for all that you do!!! <3”
“I was looking for a local bank in Elizabeth City, NC and came across Southern Bank. My banker Kayla, professional, informative, and friendly, opened my new accounts. The tellers were also very welcoming and helpful. I like that the savings account comes with an ATM and not a DEBIT card. I was surprised that they have a Christmas Club which I haven't seen in a very long time. This will help me set a holiday budget and no more holiday credit card debts. I look forward to banking here.”
8:30AM - 5:30PM
105 Northside Park, Elizabeth City
Banks
“As someone who has been a life long NCSECU member, but had to move out of state, this place was truly lovely and helped me in my original panic with figuring things out. I deeply appreciate a place that helps you take that next step in life. The staff were all lovely, the place was clean, it has been a few years since I last visited but I wanted to throw my review in and hope it helps someone else out one day!”
“Today, I closed out my father’s estate. The gentleman that helped me was so kind and told me stories about his interactions with my late father. I truly appreciate the way that I was taken care of. I want to thank all of the tellers and bankers that cared for my father for these last few years. Forever grateful :)”
8:30AM - 5:30PM
909 Halstead Boulevard, Elizabeth City
Banks
“I’ve used this bank since I was 16 with my first ever account. Ive tried others and SECU is the best by far. They don’t have any monthly fees like most of all the other banks around. So it costs nothing to have/keep my account. Good service and polite people. ??”
“Following a distressing experience regarding a potential phone hack, I visited the branch last Thursday intending to place a hold on my accounts. I was immediately directed to Rayna in customer service. She was incredibly professional and not only reassured me that my accounts were secure, but also utilized her previous experience working with Verizon to help me understand what was happening with my device.
The level of service from everyone I encountered including a very helpful teller who's name unfortunately did not get, was exceptional. I have always been pleased with my choice of banking in Elizabeth City. This experience truly stood stood out. Kudos to Team Wells Fargo for excellent staffing and customer care.”
“My husband and I went through 3 banks before we found First Citizens. We live in VA Beach and have access to a multitude of banks within a few minutes drive. However, we drive almost an hour to do our banking in Elizabeth City because the people here take such good care of all our banking needs. Kelly in particular has gone out of her way to help us. Simply put, there is no better bank.”
“I've been a BB&T/Truist customer for over 20 years. I have read the reviews posted about the E C Branch. Since 9/11 not to mention Covid as well, 90% of the American public wants everything "NOW" for Me, Myself and I, regardless of whom they have to yell at, or shove out of the way to obtain their goal! As sad as it is , this is the world we live in today! As others have stated, the ATM machine was out of service for quit awhile. At times you will have to wait, weather inside or drive thru. I myself have been greeted with a friendly smile and "How can I help you" weather in the drive thru, at the counter or with a manager. The complaints you speak of can be solely placed on the "Corporate Office" The local Branches must adhere to the rules and regulations set forth by "Corporate America" . In short, this is the body you need to complain to, however it will probably fall on deaf ears like it always does at the top! E C branch, "Thank you for the great service over the years".”
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“I had a very pleasant experience. Daisha was extremely knowledgeable and helpful. She helped me with my account fast and efficiently. And the manager, Frankie, made sure we had plenty of laughter during the process.”