UScellular is praised for its outstanding customer service and knowledgeable staff. Customers have reported positive experiences at the Elizabeth City location, highlighting employees like Antonio, John, and Logan, who go above and beyond to resolve issues. One customer had billing troubles that were swiftly fixed, leading to complete satisfaction. Another customer praised the team for successfully porting numbers and upgrading their phone, noting their helpfulness and professionalism. Even when facing technical difficulties, staff members were persistent and dedicated to getting devices working again. Many customers expressed their appreciation for the friendly atmosphere and the informative management. The drive to this location is described as well worth it, thanks to the high-quality service and reliable coverage offered by UScellular. Overall, this business is recognized for its commitment to making customers happy and providing a supportive environment.
— I had troubles with my bills- the rep in the store - and on the phone (Customer service) fixed my issue - and I am 100% satisfied with the outcome. I truly appreciate everything US CELLULAR has done to make me happy being a customer. Thank you all so much and god bless.
October 2025
My phone was completely locked up. I could not use it at all!!! I went to US Cellular in Elizabeth City. Antonio and John would not give up until my phone was working. I would say these guys are top notch and US Cellular is fortunate to have them on staff!!!
April 2024
The customer service at this facility was outstanding. Well worth the hour and a half drive. The manager was informative, helpful, and intelligent. Everyone here had a smile on their face. And coverage by US cellular rocks!
