-
April 2024 by Syko
It's the worst service I have ever experienced.1) they lie about the pricing2) they will sell you a deal and change the plan before your first bill3) their phones are double priced4) customer service is unhelpful5) the bills are insanely high and they charge $80 taxes per month6) 2 lines that we supposed to be $50 are costing $266 and they aren't explaining why.7) they will even tag add ons you don't ask for.I have asked for help multiple times and they refuse to explain anything. They just want their money.Just go to Cricket.
-
April 2024 by Judy Caldwell
The customer service at this facility was outstanding. Well worth the hour and a half drive. The manager was informative, helpful, and intelligent. Everyone here had a smile on their face. And coverage by US cellular rocks!
-
February 2024 by Amanda Kettner
This location only exists to take your money. They don't provide any technical support and are understaffed, so quality customer service wont be a thing either. A complete waste of my time. Take your issues elsewhere.
-
December 2023 by Kina Hughes
UVYou you yuhg vvggyjbuiivyvyrfffyyuijnb. B bjjhuu
-
August 2022 by O'Neal Pullie
Best crew in cellular!!
-
August 2022 by Brenda Long
price increase way to much
-
June 2022 by Denise Bunn
Jamie at US Cellular was awesome she was so helpful and paition She deserves a great raise
-
August 2021 by Claude Banks
Staff was helpful, but I don't know if my problem is resolved.
-
June 2021 by B C.
I wrote a review yesterday and it disappeared. I was warned by so many people not to go here because the manager is so terrible. I didn't believe it and went anyway. They were right she is beyond horrible. I think she hates old people. No eye contact. Parked so close to my bumper I had a difficult time getting out of the parking spot directly in front of the store - hers? Unlocked door - no - Good Morning, doors open come in - jump in the lake. The older gentleman and I just stared at each other at how lacking in manner she was and pushed the heavy door open. We are both minorities in addition to being handicapped seniors. Next call is to the ACLU and American with Disabillities Center. She wore no mask as she was behind plexiglass and I assume vaccinated - what's the Governor's current guideline - seems she would want to protect herself at least. We chose to do our business with the kind help full other agent as the manager was on personal calls the entire time. I hope who ever it was will get a ride to where ever they needed to go. The store owner must have already made their fortune. I hear they have.
-
February 2020 by Hunter Simonds
My name is Hunter I think us cellular is the best place to go to and one person I think was a good retail wireless sales consultant
-
October 2019 by Crystal Farmer
Block from using automatic pay and cuts phone off after business hours
-
September 2019 by Mark Brothers
Never choose us cellular for your cellular needs, no matter where in Gods creation you are you will never receive good data speeds, you’ll drop from full LTE to 1x as soon as you try to use data. Waste of money. Nothing against the store though, very clean and friendly.
-
July 2019 by Wayne Self Jr.
worst is a good word for it have been there for over 15 years and will now leave due to this place " HAVE A GOOD DAY!"
-
May 2019 by Ryan Soria
I went on to the store on 5-14-19 and left with a data plan and a new phone. They said my bill would $69.96. 15 days later I get a message that I can now pay my bill of $127.00
-
April 2019 by tjlongjr3
Had been with US Cellular for more than a decade but left them due to poor service in VA. I'm back with them now and the cellular and data reception in VA is substantially better than it was back in 2014 due to increasing the partnership with presiding providers in that market. Also, data roaming is now free. US Cellular has always been great as far as rural coverage in NENC. I've always thought this particular store was very welcoming. You'll save a ton over Verizon and have comparable savings to Sprint but with better reception!
