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“I’m here to sign the praises of Tabitha Scott. She is a five star lender. She always goes above and beyond and is always there for my clients. She is an expert with down payment assistance, relocation, and so much more! Thankful for her!”
“I don't know who Jessica was but Allison Jernigan is the spit fire of smarts whom I would recommend at this Champion Credit Union location! She was very kind , very considerate, and very helpful, which took me by surprise, because finding people like that working with businesses is like finding a diamond in a rough. I walked in there feeling confused and retarded. Allison had straightened me out with a quick and easy setup. She answered every question I have thrown at her with ease, smarts, and a genuine smile. She even answered some before I could cough them up. I hope that she wasn't an A.I. Allison you were awesome! And if you leave, I'm suing for false advertising ?.”
“I’ve had a consistently great experience with the Woodforest Bank in Arden. The customer service at this location is truly top-notch — the staff is always friendly, knowledgeable, and willing to go the extra mile to help. No matter what I need, they’re always helpful and make sure everything is handled smoothly and professionally.”
“I prefer dealing with local businesses. I couldn't ask for a nicer, more helpful group of people than those I met on the day I opened my account and on all subsequent visits to Black Mountain Savings. I'll be a customer for life.”
9AM - 5PM
1825 Hendersonville Rd, Asheville
Banks
“We moved to Hometrust before we moved to NC. They were exemplary in all areas. I cannot say enough about how well they communicated while we were purchasing our home. Johnson City Tennessee and Weaverville Branches were both amazing.”
“First Citizens Bank of Fletcher
Hwy 25 & Old Airport Road
Fletcher NC
2025 Dec 26
With digital banking and ATM drive through services, very seldom do I physically go into a bank. Convenience has removed the personal touch of banking.?
Fortunately this First Citizens location has a convenient and easy to use ATM. The location at the corner of two well traveled highways is very convenient.?”
“The Pinnacle staff and Jonathan Allred have been fantastic to work with. We recently moved to town and really had not thought about moving our accounts. After dealing with this bank on a mortgage loan and how quickly and easily they were able to get this done, we were very impressed. In the process we got to know the staff in the bank and they have been extremely helpful with everything we have needed!”
“It has been a great experience working with James securing a loan for our new house. He was on top of everything and excellent with communicating throughout the process. Tiffany was exceptional to work with as well. Thank you James & Tiffany! I couldn’t have imagined a better experience!”
“10 July 2025 - I arrived at the drive-up window at 11:30am, no line. The female teller gave me and warm welcome and I noticed the updated transaction tray, which she acknowledged. Everything was over so fast I didn't have time to tend any cell phone chores. Be ready, they are Fast!”
“I've been using PNC bank for probably 8+ years now and have always been satisfied with my banking experiences. The bank tellers and other employees have always been super friendly and helpful. They are always smiling and seem happy to help with anything. I appreciate that whenever I have questions about my accounts or anything, they are always so patient in helping me figure stuff out. They have many locations throughout Asheville and throughout the US. I actually first started banking with them in Michigan, and continued to do so when coming back to NC. Their website and apps are really approachable and easy to use. They are secure and I always know what is going on with my account. It is super easy to do things such as pay bills, transfer funds and check your account.”
8:30AM - 6PM
1871 Hendersonville Rd, Asheville
Banks
“Audrey is amazing. Always super helpful and ready to help with a big smile. Everyone at this location are very friendly and know how to make your experience “great””
“First Bank in Black Mountain NC received a windfall profit when, after the closing of the local branch of Truist Bank, many of those employees made the trek across Hwy 70. These ladies were the reason I banked with Truist (who made a monumental error in closing their branch) and now bank with First Bank! They provide exceptional, friendly service and work for an excellent state/regional bank offering virtually everything I have previously enjoyed with other banks.”
“I have been to this branch countless times over the past three years. Always a pleasant experience. The staff are knowledgeable, courteous, and get what I need done in a timely manner. Makes me wonder how this place has caught bad reviews.”
“Dylan Carter and Mitzi Reed are the best !!! If you need a Heloc or car loan they will make sure to give you amazing customer service and I am proud to partner with them and send my clients to them. I also personally bank with them as well!”
“I had an issue with logging in to my mobile account & the call center exhausted their ability to help me. The only solution, I was told, was to go in to my local branch, physically, to solve the problem & that a call to that location wouldn’t be sufficient. I live in SC, so a trip to my local branch would have been a 90 minute drive! Well, I called the local branch & spoke with Hanna Kent, a loan officer, and she patiently worked with me, over the phone, & solved my problem. I’m very grateful for the ladies in the call center but going to the branch was not an option for me. My greatest thanks go out to Hanna Kent for doing what I was told could not be done!Thank you, Hanna!Margaret M CarterAndersion, SC”
9AM - 5PM
5 Olde Eastwood Village Blvd, Asheville
Banks
“I've had very good experiences, with Maureen, and Damarius throughout the years. I'm happy to see that they are still at the same location, which is valuable for me!RHB”
8:30AM - 5:30PM
313 W State St, Black Mountain
Banks
“Nicholas, our loan officer when we bought our house, is amazing! He went above and beyond his job description to give us the information that we needed as first time home buyers. He is the only reason that we knew, as an unmarried couple, that unless we specify, our house would automatically be purchased as tenants in common. Our lawyer didn't even bring this up. Thankfully, we were informed of this and purchased our house as joint tenants so that, God forbid, should anything happen to either one of us the other person has complete ownership of the home. This would not have been the case with tenants in common. I ask for him directly now for anything loan related. He also likes to talk about chickens, which everyone else in my life is sick of hearing me talk about. Lol! ??? Yay!”
“First Bank has done soooo much for me personally and with our business. The employees are so nice and friendly and always willing to help. Would not have our business anywhere else!”
“I am not special because our family had significant property losses, but because we are part of a community that weathered unimaginable loss during the hurricane. Weeks roll on without public utilities and nothing seems easy these days, so I want to express appreciation for and commend our local credit union because despite their personal losses and inability to operate normally, they helped to make my life a little easier. I hung up the phone from their Vice President yesterday and said to my spouse, “I feel like their only customer”. So, THANK YOU Oteen VA Federal Credit Union for being here for me and our community.”
“Chris was what a banker should be. He basically listened to what
I was seeking to accomplish and was clear and calm about the required procedure. He was not irritated to be asked to do his job - which is to explain processes about a person's money. I needed to WIRE in a large amount from a SWISS insurance company. There is no Wells form for this. The instructions are all online for the Wells client to figure out. I just wanted confirmation I had
interpreted correctly in the WORD doc I produced, before I sent
off the Swift code, etc. (The funds had been rejected once already b/c of routing misinformation I had received at another Wells bank).
In my dealings with Weaverville Wells Fargo, the officer was irritated and curt, as if, how could I possibly think to use the bank's routing # as part of the process, etc. Because it seems logical? 1)San Fran Main Wells to 2)NC Wells to 3)Indv. Acct.
No. It's 1)San Fran Wells to 3)Indv Acct. That can be said politely and clearly. It's not an emotional matter. Nothing to be irritated with a customer about - who's trying to type up their OWN form to bring a large amount of money to Wells to use. The officer should be thankful for the money.
I know what the 1 star reviews are talking about. Training ONLY creates employees who CAN'T 'explain' anything. They just know rules, but get irritated to explain anything. That kind of attitude wants the money, but not the client. Clients are too much trouble to be courteous or helpful to. Chris isn't like that. He's good.”
9AM - 4PM
1896 Hendersonville Rd, Asheville
Banks
“GREAT experience with BOA. If you need help with credit cards, business services, etc, ask for Andy Williamson. You won't be disappointed. You'll leave feeling like a very valuable customer.”
“Excellent service. Friendly, professional, knowledgeable. Assisted in setting up an account that another larger bank told me couldn’t be done. Love banking with community banks. You deal directly with decision makers and get fast results. Looking forward to being a lifetime customer?.”
“Jonathan helped me close my father's account who passed away recently. He advocated for me on the phone with Estate Care, who had told me it was a simple process to go to a local branch and close the account. He was extremely helpful and patient. He is a credit to the bank.”
“Have yet to visit this new, easily located office, however we have always received exemplary service from our advisor in Asheville, Mr. David Vance. Schwab has always provided us with clear, knowledgeable guidance and advice from both this and other offices for over 20 years.”
“I’ve been dealing with a lot of banks recently working through the probate process and most have not been pleasant. I recently worked with Chris at this branch and he was super helpful, friendly, and went out of his way to make sure I was taken care of. I initially had an appointment at the WF down the road (didn’t realize there was another location on this road) and regardless he dropped everything he was doing and got me in and out.”
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“Elisha, the branch manager, has a gift for communicating. She made me feel very comfortable and we ended up talking about different money matters than those I came in to discuss. By the end of the conversation, I felt less like I was talking to a finance professional, and more like I was simply talking to a very good, trusted friend, who just happened to know a lot about money. Thank you, Elisha. Thank you, First Citizens of Fairview. Very grateful...”