Truist is a bank that offers a range of services with mixed experiences from customers. Some customers describe it as the best bank overall, highlighting understanding staff and helpful service, especially praising employees who are friendly and assist effectively. One customer had a very positive experience with a banker during an auto loan application, mentioning the staff member as a valuable asset to the team. Another customer appreciated their quick and timely resolution of an issue, feeling listened to and well-supported. However, there are also complaints about wait times and the service process. One customer waited 30 minutes in the branch because only one banker was available, and noted that calling customer service was often faster than visiting in person. They also mentioned that the bank could benefit from better systems to improve efficiency. Overall, Truist has dedicated staff who provide good service, but some customers feel the process can be slow and frustrating at times.
I had come in on a Saturday really needing some guidance, I was met by Kaitlin Lowrimore and had a great experience. She helped me get through all my needs and walked away very happy. Definitely recommend Kaitlin at Truist on Morganton Rd for all your banking needs! 5 stars for sure!!
May 2026
Kaitlyn, Words can't express how thankful my family is for your kindness, patience and thoroughness throughout the whole process. You truly made us feel like family.
May 2026
I appreciate Kaitlyn, one of the bankers of Truist, for helping me resolve some issues with my account. She was very kind and patient throughout the process and made sure everything went smoothly. Thank you so much Kaitlyn!
