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February 2024 by Scentoria D.
My appointment was 2/18/24 @ 2pm. I came for an oil change and got there 15 minutes early. Checked in and was told it'll be a 2hr wait since they were short-handed. Left at 430pm. Too long. As I was driving, I noticed scraping under my car. Turns out, my splash shield had come undone and was dragging. Further examination, the shield was turned sideways, barely hanging on and missing a couple screws (this was confirmed by another mechanic I was lucky to find that late on a Sunday). It was replaced carelessly. This is unacceptable. Oil changes are the most common and simplest service done. The care of the customers car is in the hands of the mechanic. If you decide to go here, please make sure everything is in its place. The value of service was reasonable. But the quality of the after care was unacceptable.
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February 2024 by Faith Alexander
Waited over 4 hrs for tires. Was told after 3 hrs tires were on the way. This was after I was first told the tires were called in before I even arrived. Had to inquire twice after at different time increments about the progress and was told two different things. I brought my vehicle in at approximately 09:29 and did not not get it back until almost 14:00. They did not keep me informed about the arrival of time of the tires and I feel I was being brushed off for slow work.
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November 2023 by Maurina Aiken
The wait time was insane. I walked in at 9:00am I left at 1:15pm when I was told that it was going to be a few more hours on top of the four hours I’ve already been waiting. 4 HOURS, where my car just sat in one spot and wasn’t even moved . SMH. Drop off your car if you can.
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November 2023 by John V
Dropped it off on a Thursday afternoon, informed them that I would like to have a tire balancing done and most importantly that I would need to pick it up that following Saturday. Was told by Camden that that would be no problem at all, so I dropped it off in good faith, and came back around 4:00 on Saturday. When I requested for the completed paperwork, he looked at me confused and had informed me that nothing was done to the vehicle other than an overall inspection, and that parts were on order and set to arrive on Monday, completely wasting my time. Since I informed them that I will be driving out of state, I now have a vehicle that has not been serviced as I had specifically requested and had two of my days wasted.If you've had a good experience, awesome. But otherwise at this point I can only consider that they're either liars or incompetent.So they decided to reach out to me, and apparently their corporate office can't read either. I was never given paperwork since no work was done. So there is no invoice number.
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November 2023 by Christopher Roman
Staff was very knowledgeable about the issues of my vehicle. While waiting for my car to be serviced there was great entertainment on the TV and they had a plenty of charging ports while others were on their phones. Definitely going there to get my car serviced.
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November 2023 by Jeremy Alexander
Fast and friendly service. I don't trust any other shop around here with my car. Chris and the crew are top notch! If you have a problem with your vehicle, they will fix it! Thank you for all of your hard work!
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October 2023 by Jc Joe
My diagnosis appointment was 11:00am. I waited for one hour and 15 min. When I tried to ask the gentleman at the front desk about the status, they gave me my key and rejected the service. They thought I didn’t give them enough time. This is a very disappointed experience. They seem not care about my problem and time at all. My suggestion, as others wrote here - don’t use this store service.
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October 2023 by Alphanzo Hunter
The service is okay, but I highly recommend you either drop off your car or plan to stay most of the day. I went in to do a tire balance - which I ended up getting it redone somewhere else. But, if you are in an emergency situation and have time to wait, go for it!!! Good luck ?
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September 2023 by Brittany Chattaway
We came at 8:15 am. They said if we came back at 9 am they could get us in at 9. We tried asking for a time update at 10:35... would not update us. Tried calling while we walked around the plaza waiting... put on hold. Never worked on our car. And on top of it, they were so rude. They asked if we'd ever been there. We said it was our first time because we usually see a FAMILY mechanic. He retired a half year ago. But he's family and always did us so well. And these people not only criticized us for never coming to them but called our family mechanic a scammer. They laughed at us going to a family mechanic instead of them. How are you going to insult a family member just because they're not your business? And to insult us for never having been to your grand place? The only scam I see is people stealing our time by not giving us a time check, being rude to us, and not getting us in at 9 like they said they would. Will not be returning.P.s. they were not speaking nicely about the customers while we were waiting. Really shouldn't talk negatively about your customers while other customers are listening..
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August 2023 by Johnathan Van Patten
I've bought tires from them before in the at this location. I called today to ask a simple question about oil changes and I never even got to ask my question because they put me on hold for 15 minutes for a simple question that never got to be asked. I recommend next time somebody wants to ask you a question that takes about 10 seconds to answer you go ahead and answer the question so people can get on with their lives.Service: Tires
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August 2023 by Sam A.
Writing this as I wait in the lobby, constantly peeking at my car that nobody's worked on in an hour. Went up to ask about it and apparently the guy working on it left on an "emergency", but they just left it there. There's usually nobody assisting customers, and when there is, chitchat takes up most of the time. They have a bizarre online appointment system where you select an appointment time, but they ignore that and call you the next day to set up a real appointment. I have no evidence that they're hustling me, so 2 stars, but I'm sick and tired of full price with half the service.
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August 2023 by Emily M
My truck got 4 new tires and maintenance. Drives and runs better than ever. I'm so happy I went here. These guys were great and I saved a few hundred dollars downloading the app.
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August 2023 by Amy
Got my car in and done quickly! Grint desk gentleman was very nice and helpful. Definitely will be using their services again.
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July 2023 by Derrick Smith
Two stars is the best I could do. I had an appointment scheduled for 10 am for a diagnostic for a check engine light issue that they had previously done work on to try and fix. Fast forward to 12 pm, I hear nothing so I call them. Come to find out my vehicle hasn’t even been touched yet and there were still two ahead of mine so the gentleman I talk to says he’ll call me at 2 pm with an update…2:30 roles around and I call them because still nothings been done. I go there at 6 pm and all they can do is tell me the same information my own OCD told me and ask me for more time. As I took a day off of work for this and am no closer to even knowing what my next steps are for my vehicle, I cut my losses, collected my vehicle, and called it a day. I get that they’re swamped with work but between me having a scheduled time to have an issue they already worked on, looked at again, yet nothing significant was done in a 10 hour period and the lack of communication as far as how long they were going to be working on a diagnostic, I’ll be getting any future service taken care of elsewhere.Service: Auto engine diagnostic
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July 2023 by Tracey DeSouza
I did not like the customer service at this location. I sat for almost an hour before my problem was addressed. I had to re-approach the counter to ask what was happening. Instead of keeping me informed, they just made me wait! Still could not fix my issue. I will NEVER do business at this establishment.