JCPenney is a large retailer that offers a wide selection of apparel, home furnishings, and beauty products. Since 1902, it has been providing customers with style, quality, and value. Customers can shop for kids’, men’s, and women’s clothing, as well as footwear, jewelry, and accessories. The store also features JCPenney Beauty, where shoppers find skincare, makeup, and beauty deals from brands like Covergirl, e.l.f., and Black-owned brands through Thirteen Lune. The Fayetteville, NC location carries well-known brands such as Adidas and Levi's, along with private brands like Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, and Okie Dokie. Customers appreciate the effort the staff put in, especially during busy times like the week before Christmas, though some found the store chaotic during peak hours. Returns are generally straightforward, but some customers experienced confusion with the process and felt that cashiers could be more helpful. The store offers a variety of shoes, though some customers wish for better sizing options around the calf for boots. Staff members, including jewelry associates, are often professional and helpful, with some customers praising their kindness and knowledge. One employee's exceptional kindness and professionalism made a lasting impression, demonstrating that the store’s staff can go above and beyond to help customers in need. Overall, JCPenney provides a wide array of products and employs dedicated staff committed to good customer service.
Ordered online and picked up at store. Only waited about 3 minutes. Great service. Items fit and are great quality name brand items. Best clearance prices for winter clothing around!
December 2025
The store employees were kind and efficient for it being two days before Christmas. We found a large variety of items with good quality and prices.
March 2025
Very helpful staff. Even helped me order what I couldn't find online
