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January 2024 by Robin Womeldorf
Pleasant experience that went smooth. You can do a few things with the app before you go and pick up in the drive thru or at the front counter. Bring IDENTIFICATION.
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January 2024 by Cheetah Trans-Express
I sat for over 40mins with only one couple before me in the lobby. Other customers came about 10min after me. I asked the front desk clerk what is the protocol for being seen because people are being seen prior to me. I asked did the people being called before me have an appointment and she said no. No one explained to me the process. Just gave me paperwork and was not addressed until I had a concern and then the bank manager lied to me and said there was one person before me. That wasn't possible since there wasn't anyone but the one couple before me and they were served and left. Horrible management and representation to a new potential customer.
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November 2023 by J D
Love this place. So glad i switched from USAA
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September 2023 by Dongo Gaston
I never been disappointed by a slow service till today. First time and the last time at this specific location.
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August 2023 by Courtney Lespreance
I've been using this location for over a year with no issues until today..at the drive thru I was given a counterfeit $10 bill. The branch refused to take responsibility or investigate further. After calling corporate the issue was resolved and I have filed a police report. This is an issue that at least deserves to be investigated not dismissed. At no point should my financial institution ever accuse me of lying or stealing when I have the evidence in my hand. The branch manager said I should have checked the bills before I left the property...who does that? I highly recommend better training for this branch manager. I am also in the process or switching everything from Navy Federal, this isn't the kind of business I support.
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August 2023 by Lydia
ATM just ate my card. Manager has a garbage tude. Laissez-faire attitude about how to get my card out of the ATM. Cracked my card w a pair of pliers. No eta on when a technician might get out here to remedy the issue. Speaking w Navy Federal Credit Union headquarters now. Wanting me to jump through hoops to find another way to access funds,instead of just telling their technician to do the job PRONTO. EDIT: Over an 1 hour and 20 minutes later, this Google review, and calling headquarters TWICE requesting a supervisor, and a rightfully poor tele-survey, the manager came back out on her phone and with a pair of pliers again, and was FINALLY able to get my card unlocked from their machine. Suggestion: Hire an on-site tech for these issues; someone intelligent enough to reset the circuit breaker and unlock your atms when this sort of bologna happens.
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August 2023 by Courtney L.
This bank manager is unprofessional trash. They gave me fake money and refused to investigate further. Instead I was blamed for not checking the bills before I left the property. I was also accused of lying and faking the money myself. I use this bank for everything and have been with them for years. Not anymore. I'm in the process of transferring EVERYTHING. I will not support a business like this. My issue was resolved at corporate but it shouldn't have been this dramatic in the first place. Retrain this woman or cut her loose, my dog has better manners.
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August 2023 by Ebony L.
They are the worst they charge excessive excessive. I mean absolutely ridiculous fees over and over again and this is the worst bank and I'll never bank with them again.
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July 2023 by Marcus
Best navy federal location in Fayetteville, very friendly and fast. This location is always less crowded
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July 2023 by Brien
Thanks, navyfederal. I'll definitely get more products!
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July 2023 by Tobie Williams
The staff at this location is always super friendly and professional. They take time with each customer. Though they are very efficient about taking care of your business quickly and moving the line you don't feel rushed when it's your turn at the counter. The drive thru line seems to take longer to me but I've never had any problems there either. I have been there when the ATM machine is down more often than I appreciate but these things happen and I'm not sure how much control they have if the machine goes down during off hours. Overall, I am a satisfied member.
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June 2023 by E Walker
"?The Best Military affiliated Credit Union!Two Bale Ln North Carolina Navy Federal Union Office!Professionalism, Knowledgeable Management/Staff, On-site Customer Service, Helps the Client with Patience & Understanding of the various services offered, Excellent Quality Servicing. Thank You"
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April 2023 by Brett Roth
Jessica Pitts... Poor job explaining policy changes, actually, she didn't explain a single one. Your sarcastic smirk was unprofessional. Your handling of the whole situation was poor.I called Navy Federal Corporate who professionally explained to me how the real Navy Federal policies go and the proper way to handle my deposits versus your very short and semi wrong answer.I wouldn't let her manage a celery farm
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March 2023 by John
Fantastic bank. Wonderful employees.
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February 2023 by Darren Hatten
Awful bank experience for me over the years I look forward to closing my account here.
