Pep Boys on Skibo Road in Fayetteville provides auto services including tire repair, oil changes, and maintenance. The experience among customers varies. Some report great customer service and attention to detail for services like patching flat tires, with work completed promptly. However, others describe challenging experiences, citing significant delays despite having appointments, with vehicles not being serviced for hours past the scheduled time. Communication during repairs is sometimes noted as lacking, especially when electronic systems are down, leaving customers waiting without proactive status updates. There are also reports of pricing issues, such as coupon offers not being honored, charges higher than the website, and unexpected costs causing sticker shock. Interactions with staff at the front desk can occasionally feel brusque or less than warm to some customers. While the shop offers same-day services and handles various repairs, these inconsistencies in wait times, communication, and billing affect overall satisfaction for some visitors.
Amazing experience. They went above and beyond to get my car fixed same day while I waited, even staying open past close to get it done. My car runs better than it has in months. Would recommend them to everyone!
March 2026
Couldn’t thank them enough, had an issue and was fixed same day, pep boys forever
February 2026
I needed my destroyed catch plate removed from my car. And they got it done instantly. Bob was absolutely amazing in getting me situated and my vehicle taken care of. I was in and out within 15 minutes. Thank you bob🫶🏽
