“Very helpful in opening my account and provided information that will be beneficial for some things I’m doing in the near future. I am very pleased with the service I got and with how quickly they had my account set up. I definitely recommend this Bank.”
“I had a fantastic experience opening a new account at Mountain Credit Union in Franklin! Maria Hernandez was absolutely amazing and helped me every step of the way. She was also incredibly helpful with cashing out a check and made the entire process quick and stress-free. Highly recommend seeing Maria if you need help with your banking!”
“I opened an account for my daughter the other day to start teaching her how banks work and how to save money, start a budget, etc. Venus was a pleasure to work with. She explained all aspects of banking to my daughter, and took the time to answer all of her questions.”
“Mr.Williams is your go to guy if this is your bank however I usually take care of everything when it comes to my banking in Smithfield,NC but after visiting this branch and Mr.Williams taking the time he did with my fiancé and me to go above and beyond and exceed what we asked for!! He was professional, friendly, and knowledgeable we appreciate you and everything you do!! 4 stars for the overall branch unfortunately Several of the employees here our not as welcoming and kind as Mr.Williams I have ran into a couple that were great the others not so much! Ladies it doesn’t cost a thing to smile or a simple how are you?”
“Samantha and Gretchen were very professional, helpful, courteous and friendly opening up 2 accounts for my husband and me today May 26, 2026 . Thank you ladies.”
“What a wonderful Bank! We had a scam situation going on and the staff of this bank could not have been more helpful offering assistance and advice. Meka, Courtney and Ashley stopped what they were doing to help and even called us after hours to check on us. I appreciate the staff at Franklin's Branch of First Bank and give them the highest of recommendations!!!”
“Kellie Burns and her Team are an AMAZING group. It's no just about money when you deal with them, it's also about family. They truly care! I love you all... Jules~”
“Love love love this bank have been banking here since my first bank account the staff are really friendly setting up an account is a breeze and they have a card printer so your not having to wait for one in the mail one of the best banks in Franklin for sure!”