Franklin Ford, serving Franklin and Sylva in North Carolina since 2002, is a trusted dealership offering a wide selection of new and used Ford vehicles. Their inventory includes everything from the compact Escape to the heavy-duty F-250 truck, catering to various driving needs. Customers appreciate the friendly and helpful staff, who are known for their genuine and polite approach. Many reviews highlight the team's patience and willingness to go above and beyond, ensuring customers find the right vehicle without feeling pressured. The dealership excels in providing excellent customer service, whether assisting with sales or service needs. Customers have praised the quick response to inquiries, with some noting how Franklin Ford promptly contacted them after initial contact on third-party websites. The staff are attentive and accommodating, even staying after hours to help complete purchases. Several reviews mention the staff's kindness, patience, and helpfulness, making the entire buying process smooth and enjoyable. One customer flew in from another state, and the dealership went out of their way to accommodate, including airport pickup and offering lunch. In addition to sales, Franklin Ford offers various services such as financing, leasing, and vehicle accessories. Customers have been pleased with the service work, with one mentioning a friendly service advisor and prompt work on their truck. Overall, Franklin Ford is known for providing honest, professional, and friendly service, making it a reliable choice for purchasing and servicing Ford vehicles in the North Carolina area.
This is our second vehicle that Cole has helped us with. He made the buying experience so pleasant. Very professional and no rushing us. So knowledgeable helpful and kind. Franklin Ford employees are so kind and very professional we highly recommend them for your next vehicle purchase. Thanks The Garrett family
July 2026
Cole and Todd were fantastic. They were on time for my appointment, gave me an extremely fair price for my trade in, and took the time and attention to get me into the truck I absolutely wanted. Great experience all around. I’m always happy to do business locally and I highly recommend Franklin Ford. Ask for Cole or Todd!!... read full comment
July 2026
Cole and the team at Franklin Ford have been great to work with.
