Andy Shaw Ford, Inc. is highly praised for its excellent service and friendly, accommodating staff. Customers have reported great experiences when purchasing vehicles, particularly the Bronco, highlighting knowledgeable staff who make the buying process simple and seamless. The professionalism and genuine kindness of the team, especially during conversations about vehicle maintenance and service, have also been appreciated. Many customers feel valued and recommend the dealership to anyone looking for a vehicle. While most interactions are positive, one customer mentioned a minor issue with a service staff member's knowledge about Ford vehicles. Despite this, they still consider the dealership a great place for vehicle purchases and maintenance. The dealership also showed commendable support in urgent situations, as one visitor was helped with a vehicle issue on a Saturday without an appointment, receiving quick diagnostics and repairs. Overall, Andy Shaw Ford, Inc. is recognized for its commitment to customer satisfaction and expertise in vehicle service.
Dustin and the whole team couldn’t have been easier to deal with. Drove 4 hrs passing numerous dealers with the same inventory just to get a good experience
August 2026
Thank you all for fixing up our vehicle super quickly to get us back on the road from dropping our student off at WCU! Your customer service was amazing and something we just don't experience in our own hometown. We are very impressed and grateful.
August 2026
I had the BEST car buying experience with Greg Jamison at Andy Shaw Ford in Sylva, North Carolina. Fast, efficient, and smooth, from the online inquiry to the delivery of my 2027 Ford Expedition Platinum Max! I couldn’t have asked for a better experience!
