Amazing service from technician Bryan on a very complex issue beyond his control. Superior customer service skills and technical knowledge. The company needs 10 more of him and I would strongly recommend him for a training or leadership role in any capacity.
October 2023
Unfortunate they are the only option in my area. When the service works it’s great but when my internet is down 15 days out of a month why am I even paying for it? So annoying. Never works
September 2023
Horrible customer service. They promise to notify you at the end of the promtoional period but they don't. Then they expect you to pay the full bill. HORRIBLE customer service.. Don't get sucked into their LIES !!
Our Optimum store located in Franklin, NC provides cell phones and accessories. Enjoy live in-person support and shop with one of our Retail Specialists, and more. You can explore Optimum’s products, plans, and services, and also see how Optimum can save you money on your Internet, TV, and Mobile bill. With Optimum Mobile, you can stay connected on the largest and fastest 5G network. Visit our store in Franklin, NC today for all of your digital entertainment needs and receive our white glove customer service.